Richard Linney Email
Head of Complaints and Customer Journey testing @ Capital One
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Richard Linney Location
- Sheffield, GB
Richard Linney Work
- Head of Complaints and Customer Journey testing @ (September 2023 - Present)
- Head Of Operations @ (September 2021 - August 2023)
- Senior Complaints Manager @ (February 2020 - September 2021)
- Senior Quality Assurance Manager @ (July 2018 - February 2020)
- Third party Oversight Manager (Pre-contract Due diligence and ongoing oversight) @ (February 2016 - June 2018)
- Quality Assurance Manager @ (October 2014 - February 2016)
- Collections and Trace Manager @ (August 2010 - November 2014)
- Collections Manager @ (September 2008 - May 2010)
Richard Linney Education
- Sheffield University
BA Hons Business and Management (Business)
1999-2003 - Barnsley College
Retail and Distributive services GNVQ Advanced
1997-1999 - Wombwell High School
Richard Linney Skills
- Banking
- Budgeting
- Business Continuity Planning
- Business Process Improvement
- Business Strategy
- Call Center
- Call Center Development
- Call Centers
- Coaching
- Compliance Management
- Contact Centers
- Credit
- Credit Cards
- Customer Relationship Management (CRM)
- Customer Service
- Debt Management
- Debt Settlement
- Dialers
- Finance
- Financial Risk
- Financial Services
- ISO
- ISO 27000
- ISO 9000
- Internal Audit
- Leadership
- Management
- Negotiation
- Operations Management
- Outsourcing
- People-oriented
- Performance Management
- Process-driven
- Quality Assurance
- Quality Auditing
- Quality Control
- Quality Management
- Recoveries
- Relationship Management
- Risk Management
- Segmentation
- Skip Tracing
- Start-up Situations
- Strategy
- Supplier Quality
- Supplier Quality Management
- Team Leadership
- Team Management
- Third Party Collections
- Trace
- People Oriented
- Process Driven
- Start Up Situations
Richard Linney Summary
- Richard Linney, based in Sheffield, GB, is currently a Head of Complaints and Customer Journey testing at Capital One. Richard Linney brings experience from previous roles at Lantern and Provident Financial Group - Provident HC & Satsuma. Richard Linney holds a 1999 - 2003 BA Hons Business and Management in Business @ Sheffield University. With a robust skill set that includes Banking, Budgeting, Business Continuity Planning, Business Process Improvement, Business Strategy and more. Richard Linney has 2 emails on RocketReach.
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