Richard Lea Email & Phone Number
Principal Consultant @ Calabrio
5 free lookup(s). No credit card required.
If you need more lookups,
subscriptions start at $34 USD/month.
Richard Lea Location
- Mississauga, ON, CA
Richard Lea Work
- Principal Consultant @ (January 2021 - Present)
- Senior Director, Global Service Delivery @ Egencia, an Expedia company (January 2019 - January 2020)
- Senior Director, Global Vendor Strategy and Service Delivery @ Egencia, an Expedia company (January 2016 - January 2019)
- Director, North American Service Delivery @ Egencia, an Expedia company (January 2010 - January 2016)
- Service Delivery Manager @ (January 2007 - January 2010)
- Workforce Management Manager - Canada @ (January 2003 - January 2007)
- Operations Supervisor, Workforce Analyst @ (January 1994 - January 2003)
Richard Lea Education
- University of Toronto - University of St. Michael's College
Bachelor of Arts (B.A.) (Urban Planning)
Richard Lea Skills
- Budgeting
- Business Transformation
- CRM
- Call Center
- Call Centers
- Change Management
- Client Services
- Coaching & Mentoring
- Communication
- Contact Centers
- Contract Negotiation
- Customer Acquisition
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Service
- Diversity & Inclusion
- Employee Engagement
- Executive Management
- Forecasting
- Global Services
- KPI
- Leadership
- Management
- Outsourcing
- P&L Management
- People Management
- Performance Management
- Presentations
- Process Engineering
- Process Improvement
- Procurement Contracts
- Project Management
- Quality Analitics
- Quality Management
- Scaling
- Service Delivery
- Service-Level Agreements (SLA)
- Strategic Direction
- Strategic Partnerships
- Strategic Planning
- Strategy
- Team Building
- Team Leadership
- Team Management
- Teamwork
- Telecommunications
- Vendor Management
- Workforce Management
Richard Lea Summary
- Richard Lea, based in Mississauga, ON, CA, is currently a Principal Consultant at Calabrio. Richard Lea brings experience from previous roles at Egencia, an Expedia company and American Express Global Business Travel. Richard Lea holds a Bachelor of Arts (B.A.) in Urban Planning @ University of Toronto - University of St. Michael's College. With a robust skill set that includes Budgeting, Business Transformation, CRM, Call Center, Call Centers and more. Richard Lea has 1 emails on RocketReach.
Looking for a different Richard Lea?
Find contact details for 700 million professionals.
G2 Crowd Trusted
300K+ Plugin Users
© 2026 RocketReach.co