2017 -2022 Tech Support Services and Telco Manager @
2015 -2017 Telecom Services Manager @
2010 -2011 Telephony Analyst IV @
2008 -2010 Telecommunications Team Leader @
1998 -2008 IT Computer Operations Manager @
1995 -1998 Datacenter Manager @
now Computer Operator @
Richard Head Education
University of North Carolina at Charlotte
BS (Business Administration)
1989-1992
Richard Head Skills
Leadership
Policy
Procurement
Microsoft Office
Customer Service
Operations Management
Financial Analysis
Coaching
Networking
Project Management
Java
Project Planning
Call Centers
Forecasting
Change Management
Performance Management
SDLC
Program Management
Visio
MS Project
Sales
Disaster Recovery
Microsoft Excel
PowerPoint
Analysis
Telecommunications
Account Management
Contract Negotiation
Business Analysis
SAP
Active Directory
SQL
Quality Assurance
Data Analysis
Process Improvement
Business Intelligence
Training
Purchasing
Data Governance
Customer Satisfaction
Leadership Development
PeopleSoft
Access
Computer Hardware
Security
Budgets
Databases
Retail
Lotus Notes
Cross Functional Team
Cross Functional Team Leadership
Business Process
Business Process Improvement
Inventory Management
Microsoft Word
Outlook
Richard Head Summary
Richard Head, based in China Grove, NC, US, is currently a IT Operations, Senior Manager at Extended Stay America. Richard Head brings experience from previous roles at Extended Stay America and Delhaize America. Richard Head holds a 1989 - 1992 BS in Business Administration @ University of North Carolina at Charlotte. With a robust skill set that includes Leadership, Policy, Procurement, Microsoft Office, Customer Service and more. Richard Head has 1 mobile phone numbers on RocketReach.
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