Head of Retention, Loyalty and Lifecycle Marketing @ (August 2021 - December 2023)
Senior Digital Marketing Strategy Consultant (contract) | CRM | Ecommerce | Social | SEO | Data @ (March 2021 - August 2021)
Marketing Director - CRM Loyalty and Digital Marketing | Ecommerce | Social | Data | SEO @ (November 2018 - March 2021)
Senior Consultant | Digital Marketing | Data strategy | CRM | Loyalty | Retention @ The Customer Framework (May 2016 - October 2018)
Global Head of Digital and Relationship Marketing | CRM | Loyalty | Data | Ecommerce | Social Media @ (January 2015 - April 2016)
Senior CRM and Digital Marketing Consultant; Director Takezo Ltd. @ The Customer Framework (August 2011 - December 2014)
CRM and Digital Marketing Manager, Africa @ (July 2010 - September 2011)
CRM and Digital Marketing Manager, UK @ (September 2008 - June 2010)
Marketing Manager, Digital and CRM; Johnnie Walker Global Brand Team @ (August 2004 - April 2007)
Relationship Marketing Manager, Premiums Team @ (October 2002 - July 2004)
Marketing Development Manager @ (August 2001 - October 2002)
Direct Marketing Manager @ (October 2000 - April 2001)
Direct Marketing Manager @ (May 1997 - July 2000)
Richard Grainger Education
IDM Diploma (Direct Marketing)
1999-2000
CIM | The Chartered Institute of Marketing
Advanced Certificate in Marketing (Marketing)
1998-1999
Durham University
BA (Hons) (Geography)
Richard Grainger Skills
AI Agents
AI Productivity
AI Prompting
Analytical Skills
Artificial Intelligence (AI)
Artificial Intelligence for Business
Artificial Intelligence for Design
Brand Development
Braze
Budgeting & Forecasting
Business Planning
Business Process Improvement
Business Strategy
C-suite relationship building
Change Management
ChatGPT
Coaching
Communication
Consumer experience management (CXM)
Contract Negotiation
Cross-functional Team Leadership
Customer Acquisition
Customer Experience Management
Customer Insight
Customer Journey Mapping
Customer Lifecycle Management
Customer Loyalty
Customer Loyalty Management
Customer Marketing
Customer Relationship Management (CRM)
Customer Retention
Customer Segmentation Strategy
Data Analysis
Digital Marketing
Digital Strategy
Digital Transformation
Direct Marketing
Director level
E-commerce
Employee Engagement
Executive Visibility
Financial Metrics
Financial Modeling
Generative AI
Generative AI Tools
Growth Marketing
Growth enablement
International Marketing
Lifetime Value
Loyalty Marketing
Loyalty Programs
Management Consulting
Marketing Strategy
Member Engagement
Mobile Applications
Negotiation
Organizational Design
P&L Management
Performance Marketing
Presentation to C-suite and Board of Directors
Productivity Improvement
Relationship Marketing
Research Skills
Resource Management
Self-confidence
Stakeholder Engagement
Strategic Partnerships
Strategic Planning
Strategic Vision
Subscriptions
Team Building
User Experience (UX)
Writing
Marketing Management
E Commerce
Social Media
Online Marketing
Database Management
Search Engine Marketing Sem
Mobile Marketing
Digital Media
Team Management
Team Leadership
Integrated Marketing
Strategy
Online Advertising
Fast Moving Consumer Goods Fmcg
Marketing
Search Engine Optimization Seo
Segmentation
Search Advertising
Social Media Marketing
Website Management
Email Marketing
Management
CRM
Search Engine Optimization
Fast Moving Consumer Goods
Search Engine Marketing
Richard Grainger Summary
Richard Grainger, based in London, England, GB, is currently a Portfolio Professional: NED, Board Secretary and Marketing Consultant at Board & Strategic Services. Richard Grainger brings experience from previous roles at WW, Karium Ltd., Yeo Valley Farms (Production) Ltd and The Customer Framework. Richard Grainger holds a 1999 - 2000 IDM Diploma in Direct Marketing. With a robust skill set that includes AI Agents, AI Productivity, AI Prompting, Analytical Skills, Artificial Intelligence (AI) and more. Richard Grainger has 1 emails on RocketReach.
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