Richard Daniel Email & Phone Number
Technical Account Manager @ Five9
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Richard Daniel Location
- Tampa, FL, US
Richard Daniel Work
- 2024 -now Technical Account Manager @
- 2022 -now Technology Services @
- 2020 -2024 Principal Consultant – Contact Center and CRM Technology @ The Rhino of Tampa Bay
- 2021 -2024 Senior Director of Business Intelligence @
- 2018 -2021 AVP of CCaaS Technology @
- 2014 -2018 VP of CCaaS Strategy and Operations @
- 2012 -2013 Director of Sales Operations @ Products Innovation Group Inc
- 2011 -2011 Call Center Sales Manager @ Results Weight Loss
- 2009 -2011 Re-entry Specialist for Admissions @ International Academy of Design and Technology-Tampa
- 2008 -2009 Cellular Sales Representative @ Verizon Wireless
Richard Daniel Education
- University of South Florida
Bachelor's degree (Information Architecture and Information Technology)
2013-2016 - Pensacola State College
Associate of Arts - AA (Business Administration and Management, General)
2000-2002
Richard Daniel Skills
- Chatbots
- Data Analytics
- Customer Experience
- Contact Centers
- Cloud Computing
- Business Requirements
- Solution-oriented
- IT Strategy
- Relationship Development
- Interpersonal Skills
- Enrollment Management
- Data-driven Decision Making
- Communication
- Technical Support
- Microsoft Dynamics CRM
- Jira
- Microsoft Planner
- Account Management
- Data Analysis
- Velocify
- Customer Relationship Management (CRM)
- CRM Databases
- Five9
- Microsoft Power BI
- Project Management
- Process Improvement
- Organizational Development
- Call Center Administration
- New Business Development
- Team Building
- Sales Management
- Customer Service
- Public Speaking
- Microsoft Office
- Outlook
- Marketing
- PowerPoint
- Strategic Planning
- Management
- Microsoft Excel
- Team Leadership
- Sales
- Sales Process
- Microsoft Word
- Long-term Customer Relationships
- Sales Operations
- Training
- Performance Reporting
- Leadership
- Information Technology
- Information Security
- Call Center Development
- Call center start-up
- Call Center Architecture
- Database Administration
- Scrum
Richard Daniel Summary
- Richard Daniel, based in Tampa, FL, US, is currently a Technical Account Manager at Five9. Richard Daniel brings experience from previous roles at St. Clair Butterfly Foundation, The Rhino of Tampa Bay, Ana G. Mendez University and Sextant Marketing. Richard Daniel holds a 2013 - 2016 Bachelor's degree in Information Architecture and Information Technology @ University of South Florida. With a robust skill set that includes Chatbots, Data Analytics, Customer Experience, Contact Centers, Cloud Computing and more. Richard Daniel has 3 emails and 1 mobile phone numbers on RocketReach.
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