Richard Cox Email & Phone Number
SVP Airport Customer Service @ Delta Air Lines
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Richard Cox Location
- Atlanta, GA, US
Richard Cox Work
- 2025 -now SVP Airport Customer Service @
- 2020 -now Director Board Of Directors @
- 2022 -2025 SVP Reservation Sales and Customer Care @
- 2019 -2022 Chief Information Officer @
- 2018 -2019 Chief Operations Officer @
- 2017 -2018 VP Client Performance and Advising @
- 2015 -2017 Vice President Business Operations and Customer Care @
- 2014 -2015 Vice President Business Operations and Customer Care @
- 2013 -2014 Vice President Customer Operations @
- 2012 -2013 Operations Consultant @ Allianz Global Assistance
- 2011 -2012 President and Senior Vice President and Chief Operating Officer @ Jones International University
- 2004 -2010 Vice President, Customer Experience and Director, Contact Center @ Orbitz Worldwide
- 1999 -2004 Director, Worldwide Operations and Manager, International Technical Services and Logistics @ Worldspan
- 1997 -1999 Manager, Customer Operations and Communications Supervisor @
- 1993 -1997 Customer Operations Coordinator and Warehouse Inventory Control Agent @ Worldspan by Travelport
Richard Cox Education
- MIT Sloan School of Management 2002
- Kennesaw State University - Michael J. Coles College of Business 1999
- University in Lynchburg VA 1995
Richard Cox Skills
- Leadership
- Strategy
- P&L Responsibility
- Turnaround Experience
- Customer Service
- Customer Satisfaction
- Vendor Management
- Workshop Facilitation
- Project Management
- Cross-functional Team Leadership
- Change Management
- Business Process Improvement
- BPO
- Program Management
- Process Improvement
- Operations Management
- Call Centers
- Customer Experience
- Training
- CRM
- Leadership Development
- Business Development
- Outsourcing
- Management
- Start-ups
- Team Building
- Performance Management
- Sales
- P&L Management
- Product Management
- E-commerce
- Coaching
- Recruiting
- Human Resources
- Team Leadership
- Long-term Customer Relationships
- Development
- Cross Functional Team
- International Business
- Cross Functional Team Leadership
- Business Process
- Business Operations
- Strategy Development
- Long Term Customer
- Operations
- Long Term Customer Relationships
- E Commerce
- Fulfillment
- Start Ups
- Strategic Planning
- Business Analysis
- Microsoft Word
- Social Media
- General Management
- Business Administration
- Strategic Leadership
- Coos
- Operational Strategy
- Business Strategy
- Business Management
- Lean Six Sigma
- Analytics
Richard Cox Summary
- Richard Cox, based in Atlanta, GA, US, is currently a SVP Airport Customer Service at Delta Air Lines. Richard Cox brings experience from previous roles at Genuine Parts Company, Delta Air Lines, Cox Enterprises and City of Atlanta. Richard Cox holds a MIT Sloan School of Management. With a robust skill set that includes Leadership, Strategy, P&L Responsibility, Turnaround Experience, Customer Service and more. Richard Cox has 4 emails and 3 mobile phone numbers on RocketReach.
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