Richard Cox Email & Phone Number
SVP Airport Customer Service @ Delta Air Lines
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Richard Cox Location
- Atlanta, GA, US
Richard Cox Work
- SVP Airport Customer Service @ (January 2025 - Present)
- SVP Reservation Sales and Customer Care @ (September 2022 - January 2025)
- Director Board Of Directors @ (February 2020 - Present)
- Chief Information Officer @ (October 2019 - August 2022)
- Chief Operations Officer @ (March 2018 - July 2019)
- VP Client Performance and Advising @ (June 2017 - March 2018)
- Vice President Business Operations and Customer Care @ (August 2015 - April 2017)
- Vice President Business Operations and Customer Care @ (December 2014 - August 2015)
- Vice President Customer Operations @ (May 2013 - December 2014)
- Operations Consultant @ Allianz Global Assistance (August 2012 - April 2013)
- President and Senior Vice President and Chief Operating Officer @ Jones International University (January 2011 - August 2012)
- Vice President, Customer Experience and Director, Contact Center @ Orbitz Worldwide (April 2004 - December 2010)
Richard Cox Education
- University in Lynchburg VA
Bachelor of Science (B.S.) (Business Administration, Management)
2002 - MIT Sloan School of Management
Executive MBA Coursework (System Dynamics for Senior Managers)
1999 - Kennesaw State University - Michael J. Coles College of Business
Master of Business Administration (MBA) (Management Information Systems)
Richard Cox Skills
- Leadership
- Strategy
- P&L Responsibility
- Turnaround Experience
- Customer Service
- Customer Satisfaction
- Vendor Management
- Workshop Facilitation
- Project Management
- Cross-functional Team Leadership
- Change Management
- Business Process Improvement
- BPO
- Program Management
- Process Improvement
- Operations Management
- Call Centers
- Customer Experience
- Training
- CRM
- Leadership Development
- Business Development
- Outsourcing
- Management
- Start-ups
- Team Building
- Performance Management
- Sales
- P&L Management
- Product Management
- E-commerce
- Coaching
- Recruiting
- Human Resources
- Team Leadership
- Long-term Customer Relationships
- Development
- Cross Functional Team
- International Business
- Cross Functional Team Leadership
- Business Process
- Business Operations
- Strategy Development
- Long Term Customer
- Operations
- Long Term Customer Relationships
- E Commerce
- Fulfillment
- Start Ups
- Strategic Planning
- Business Analysis
- Microsoft Word
- Social Media
- General Management
- Business Administration
- Strategic Leadership
- Coos
- Operational Strategy
- Business Strategy
- Business Management
- Lean Six Sigma
- Analytics
Richard Cox Summary
- Richard Cox, based in Atlanta, GA, US, is currently a SVP Airport Customer Service at Delta Air Lines. Richard Cox brings experience from previous roles at Delta Air Lines, Genuine Parts Company, Cox Enterprises and City of Atlanta. Richard Cox holds a Bachelor of Science (B.S.) in Business Administration, Management @ University in Lynchburg VA. With a robust skill set that includes Leadership, Strategy, P&L Responsibility, Turnaround Experience, Customer Service and more. Richard Cox has 3 emails and 3 mobile phone numbers on RocketReach.
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