Richard Backus Email & Phone Number

Service Delivery Manager US East, NBS IT - End User Experience (EUX) @ Novartis

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Richard Backus Location

Morris Plains, NJ, US

Richard Backus Work

Service Delivery Manager US East, NBS IT - End User Experience (EUX) @ (May 2017 - Present)
Head of Client Application Portfolio Management, NBS IT - End User Experience (EUX) @ (August 2016 - Present)
Key Account Manager, NBS IT - Enterprise Web Services (EWS) @ (January 2016 - August 2016)
IT Operations Manager @ (October 2013 - December 2015)
Director, Technical Services @ (January 2008 - June 2013)
Director, Technology and Information Systems @ (January 2003 - January 2008)
Manager, Technical Operations @ (January 2001 - January 2003)
Manager, Help Desk @ (January 1999 - January 2001)
Analyst, Help Desk @ (January 1997 - January 1999)
Analyst, Sales and Business @ (October 1994 - January 1997)

Richard Backus Education

Pace University
Masters of Science (Information Systems)
1999-2002
Seton Hall University
Bachelor of Arts (B.A.) (Political Science with a Minor in Business Administration)
1989-1994

Richard Backus Skills

Infrastructure Management
Datacenter Virtualization
IT Operations
IT Management
IT Strategy
IT Service Management
Organizational Leadership
Leadership
Team Leadership
Vendor Management
Project Management
Operations Management
PCI DSS
Data Center
Salesforce.com
ITIL v3 Foundations Certified
Management
Team Building
Teamwork
Information Technology
PCI Standards
Infrastructure
Integration
Program Management
Disaster Recovery
Enterprise Software
Strategy
Security
Business Process Improvement
Change Management
Networking
Strategic Partnerships
Training
SDLC
Databases
Business Intelligence
Telecommunications
Servers
SaaS
Lead Generation
Visio
Quality Assurance
SharePoint
Software Documentation
Testing
Call Centers
CRM
Project Planning
Cloud Computing
Analysis
B2b
WordPress
Fulfillment
Aoda
Blog Management
Consumer Products
Capacity Planning
Datacenter
Planning
Call Center
Payments
Expenses
Umbraco
Service Desk
Vendors
Sales
Computing
Functional Specifications
Oversight
Cost Effective
ACD
Ews
Business Requirements
Key Account
Design
Technical Operations
Continuous Improvement
Organizational
Remote Locations
Metrics
Keys
Initiation
Information Systems
Telecommunication Services
Forecasting
Responsiveness
Corporate Relocation
Tactical Plans
Inventory
Web Pages
Customer Service
Storage
Technical Systems
Mobile Computing
Documentation
Internet Security
Capital
Tactical Planning
Data Retention
Options
Campaigns
Hardware
Itil V3 Foundations
FIM
Information Security
Peripherals
Strategic Business
Business Applications
Computer Operations
Accountability
Communication
Business Operations
Customer Relationship Management
Operations
System Solutions
Data Security
Maintenance
Marketing
CMS
Timelines
Technical Support
Corporate Websites
Measurements
Fax
Services
Mail
Deliverables
Pricing
Code
Active Directory
Computer Hardware
Operational Planning
Telecommunication
Connectivity
Software
Technology Alignment
Satellite
IVR
Business Continuity
Web Services
Launches
Business Process
Administration
Internal Controls
Liaison
Budgets
Phone Lines
Landing Pages
Financial Results
DBMS

Richard Backus Summary

Richard Backus, based in Morris Plains, NJ, US, is currently a Service Delivery Manager US East, NBS IT - End User Experience (EUX) at Novartis. Richard Backus brings experience from previous roles at Novartis Pharmaceuticals and WageWorks Commuter Services (TCWW) (Acquired TransitCenter, Inc. in 2012). Richard Backus holds a 1999 - 2002 Masters of Science in Information Systems @ Pace University. With a robust skill set that includes Infrastructure Management, Datacenter Virtualization, IT Operations, IT Management, IT Strategy and more. Richard Backus has 6 emails and 2 mobile phone numbers on RocketReach.