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Richa Agarwal Location
New Delhi, DL, IN
Richa Agarwal Work
Vice President Customer Service @
Chief Customer Success Officer @ (September 2020 - February 2022)
Director, Services Leader @ (May 2018 - August 2020)
Engagement Director @ (August 2017 - May 2018)
Fellow @ (March 2014 - Present)
Head, salesforce.com CRM Practice @ (April 2006 - January 2013)
Project Manager @
Assitant Manager,corporate IT @ (June 1996 - May 2000)
Richa Agarwal Education
Management Development Institute
Master Of Business Administration (Finance)
1994-1996
Delhi University
Bachelor Of Science (Mathematics, Physics, Chemistry)
1991-1994
Apeejay School
Richa Agarwal Skills
Account Management
Agile Methodologies
Business Analysis
Business Development
Business Process Improvement
Business Relationship Management
Business Reviews
Business Strategy
Business Transformation
CRM
CSAM
Contract Negotiation
Cross-team Collaboration
Customer Engagement
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction (CSAT)
Customer Service
Global Delivery
International Business Development
Leadership
Management
New Business Development
Offshoring
Operational Excellence
Outsourcing
P&L Management
Post-Sales
Pre-sales
Process Improvement
Product Adoption
Product Development
Program Management
Project Management
Requirements Analysis
Revenue & Profit Growth
SDLC
Salesforce.com
Service Delivery
Software Development
Software Development Life Cycle (SDLC)
Software Project Management
Solution Architecture
Strategy
Team Leadership
Team Management
Thought Leadership
Upselling
Value Realization
Vendor Management
Richa Agarwal Summary
Richa Agarwal, based in New Delhi, DL, IN, is currently a Vice President Customer Service at Airmeet. Richa Agarwal brings experience from previous roles at Knowlarity - Cloud Communications, Salesforce, salesforce.com and Startup Leadership Program. Richa Agarwal holds a 1994 - 1996 Master Of Business Administration in Finance @ Management Development Institute. With a robust skill set that includes Account Management, Agile Methodologies, Business Analysis, Business Development, Business Process Improvement and more. Richa Agarwal has 3 mobile phone numbers on RocketReach.
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