Rich Smith Email

Global Operations Manager @ Capita IT Enterprise Services

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Rich Smith Location

England, United Kingdom

Rich Smith Work

2016 - now Global Operations Manager @ Capita IT Enterprise Services
2014 - 2016 Head of Service Centre Operations @ Capita IT Enterprise Services
2013 - 2014 Senior Operations Manager @ O2 (Telefónica UK)

2013 - 2013 Head of Operations @ Capita
2011 - 2013 Head of Customer Experience @ Capita IT Services
2010 - 2011 Head of Service Desk Operations @ Capita
2010 - 2010 Head of Service Development @ Capita IT Services
2009 - 2010 Customer Experience Manager @ Capita
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2008 - 2009 Head of Quality and Compliance @ Capita
2007 - 2008 Support Manager @ Capita

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Rich Smith Education

Prince2
Prince2 Practitioner
2009 - 2009
University of Nottingham
1997 - 1998

Rich Smith Skills

Customer Experience
Quality Management
BPO

Stakeholder Management
Business Transformation
IT Outsourcing
Service Desk
ITIL
Sales
Customer Retention

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Rich Smith Summary

Rich Smith, based in England, United Kingdom, is currently a Global Operations Manager at Capita IT Enterprise Services. Rich Smith brings experience from previous roles at Capita IT Enterprise Services, Telefónica UK, Capita and Capita IT Services. Rich Smith holds a 2009 - 2009 Prince2 Practitioner @ Prince2. With a robust skill set that includes Customer Experience, Quality Management, BPO, Stakeholder Management, Business Transformation and more.

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