Rich Shackleton Location
Hassocks, GB
Rich Shackleton Work
- 2017 - now Director of Customer Experience @ Pearson
- 2015 - 2017 Customer Experience and Insight Lead: Wealth, Premier and Community Banking @ Barclays
- 2013 - 2015 European Head - Customer Experience and Insight @ Barclays
- 2010 - 2013 Area Business Manager - Relationship Banking @ Barclays
- 2008 - 2010 Senior Delivery Manager – Business Change @ Barclays SME Business Banking
- 2006 - 2008 Regional Operations and Change Manager @ Barclays
- 2005 - 2006 Senior Consultant - Financial Services Division @ BAE Systems Digital Intelligence
- 1999 - 2005 Business Analyst and Project Manager @ Marconi
- 1996 - 1998 Sales Executive and Senior Sales Executive @ Nature Research (Publishing)
Rich Shackleton Education
- City St George’s, University of London
MSc (Business Systems Analysis & Design)
1998 - 1999 - University of Kent
BA Joint Hons (French & Linguistics)
1992 - 1996
Rich Shackleton Skills
- Leadership
- Customer Experience
- Banking
- Strategic Insight
- Social Media
- Stakeholder Management
- Salesforce.com
- Branch Banking
- Business Relationship Management
- Change Communications
Rich Shackleton Summary
Rich Shackleton, based in Hassocks, GB, is currently a Director of Customer Experience at Pearson. Rich Shackleton brings experience from previous roles at Barclays and Barclays SME Business Banking. Rich Shackleton holds a 1998 - 1999 MSc in Business Systems Analysis & Design @ City St George’s, University of London. With a robust skill set that includes Leadership, Customer Experience, Banking, Strategic Insight, Social Media and more. Rich Shackleton has 2 emails and 1 mobile phone numbers on RocketReach.
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