Rich Shackleton Email & Phone Number
Director of Customer Experience @ Pearson
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Rich Shackleton Location
- Hassocks, GB
Rich Shackleton Work
- Director of Customer Experience @ (May 2017 - Present)
- Customer Experience and Insight Lead: Wealth, Premier and Community Banking @ (March 2015 - May 2017)
- European Head - Customer Experience and Insight @ (July 2013 - March 2015)
- Area Business Manager - Relationship Banking @ (March 2010 - June 2013)
- Senior Delivery Manager – Business Change @ Barclays SME Business Banking (November 2008 - February 2010)
- Regional Operations and Change Manager @ (April 2006 - November 2008)
- Senior Consultant - Financial Services Division @ (September 2005 - April 2006)
- Business Analyst and Project Manager @ Marconi (November 1999 - June 2005)
- Sales Executive and Senior Sales Executive @ (July 1996 - September 1998)
Rich Shackleton Education
- City St George’s, University of London
MSc
1998-1999 - University of Kent
BA Joint Hons
1992-1996
Rich Shackleton Skills
- AI Adoption
- AI Enablement
- AI Strategy
- APMP Qualified
- Agile Methodologies
- Artificial Intelligence (AI)
- Banking
- Banking Relationships
- Business Analysis
- Business Relationship Management
- Business Solutions
- Business Transformation
- CRM
- CRM software
- Change Communications
- Change Management
- Coaching
- Commercial Banking
- Complaint Management
- Complaints Analysis
- Compliance
- Cross-functional Collaborations
- Culture Change
- Customer Advocacy
- Customer Experience
- Customer Journey Mapping
- Digital Transformation
- Divestitures
- Emerging Technologies
- Experience Insights
- Financial Services
- Intelligent Automation
- Interpersonal skills
- Leadership
- Management Consulting
- Microsoft 365
- Microsoft Copilot
- Net Promoter Score
- Operating Models
- Operational Risk Management
- Organizing
- Performance Management
- Performance Metrics
- Problem Solving
- Project Implementation
- Project Management
- Project Planning
- Publishing
- Research
- Root Cause Analysis
- Sales Management
- Salesforce.com
- Service Delivery
- Service Improvement
- Siebel
- Solution Design
- Stakeholder Management
- Strategic Insight
- Strategic Leadership
- Team Leadership
- Team Organisation
- Telecommunications
- Training
- Voice of the Customer
- Social Media
- Branch Banking
- Business Relationship
- Strategy
- Microsoft Office
- Program Management
- Marketing
- Financial Analysis
Rich Shackleton Summary
- Rich Shackleton, based in Hassocks, GB, is currently a Director of Customer Experience at Pearson. Rich Shackleton brings experience from previous roles at Barclays and Barclays SME Business Banking. Rich Shackleton holds a 1998 - 1999 MSc @ City St George’s, University of London. With a robust skill set that includes AI Adoption, AI Enablement, AI Strategy, APMP Qualified, Agile Methodologies and more. Rich Shackleton has 2 emails and 1 mobile phone numbers on RocketReach.
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