Rich Shackleton Email & Phone Number
Director of Customer Experience @ Pearson
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Rich Shackleton Location
- Hassocks, GB
Rich Shackleton Work
- 2017 -now Director of Customer Experience @
- 2015 -2017 Customer Experience and Insight Lead: Wealth, Premier and Community Banking @
- 2013 -2015 European Head - Customer Experience and Insight @
- 2010 -2013 Area Business Manager - Relationship Banking @
- 2008 -2010 Senior Delivery Manager – Business Change @ Barclays SME Business Banking
- 2006 -2008 Regional Operations and Change Manager @
- 2005 -2006 Senior Consultant - Financial Services Division @
- 1999 -2005 Business Analyst and Project Manager @ Marconi
- 1996 -1998 Sales Executive and Senior Sales Executive @
Rich Shackleton Education
- City St George’s, University of London
MSc (Business Systems Analysis & Design)
1998-1999 - University of Kent
BA Joint Hons (French & Linguistics)
1992-1996
Rich Shackleton Skills
- Leadership
- Customer Experience
- Banking
- Strategic Insight
- Social Media
- Stakeholder Management
- Salesforce.com
- Branch Banking
- Business Relationship Management
- Change Communications
- Complaint Management
- Telecommunications
- Business Analysis
- Business Solutions
- Business Relationship
- Team Leadership
- Publishing
- Strategy
- Financial Services
- Team Organisation
- Sales Management
- Compliance
- Organizing
- Commercial Banking
- Management Consulting
- Microsoft Office
- CRM software
- Program Management
- Marketing
- Change Management
- Training
- Solution Design
- Project Implementation
- Financial Analysis
- Project Planning
- Interpersonal Skills
- Project Management
- Coaching
- Banking Relationships
- Research
- Problem Solving
- APMP Qualified
- Service Delivery
- CRM
- Siebel
- Performance Management
- Culture Change
Rich Shackleton Summary
- Rich Shackleton, based in Hassocks, GB, is currently a Director of Customer Experience at Pearson. Rich Shackleton brings experience from previous roles at Barclays and Barclays SME Business Banking. Rich Shackleton holds a 1998 - 1999 MSc in Business Systems Analysis & Design @ City St George’s, University of London. With a robust skill set that includes Leadership, Customer Experience, Banking, Strategic Insight, Social Media and more. Rich Shackleton has 2 emails and 1 mobile phone numbers on RocketReach.
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