Rich Lorenzo's Location
New York, New York, United States
Rich Lorenzo's Work
- Senior Manager of Ccx, Systems Administrator @ Paxful
- Director of Cx Operations @ HBO
- Director of Customer Experience @ Talkspace
- Customer Experience Manager @ Slice
- Senior Operations Analyst, Platform Support @ Rocket Fuel Inc.
- Senior Manager of Customer Experience @ Kaplan Test Prep
- Scrum Master and Production Support Manager @ Kaplan Test Prep
- Technical Support Manager and Customer Care Manager @ Kaplan Test Prep
- Associate Center Manager and Operations Coordinator @ Kaplan Test Prep
- Manager of Residential Networking Services Help Desk @ The College of New Jersey
Rich Lorenzo's Education
- Penn State
Masters (Human Resources)
2017 - Penn State
Masters (Human Resources)
2012 - 2016 - College Of New Jersey
Bachelors (Business Administration)
2000 - 2004
Rich Lorenzo's Skills
- Zendesk
- Management
- GoodData for Zendesk
- Team Leadership
- Customer Service
- Training
- Recruiting
- Scrum
- SaaS
- Salesforce.com
Rich Lorenzo's Summary
Rich Lorenzo, based in New York, New York, United States, is currently a Senior Manager of Ccx, Systems Administrator at Paxful, Inc, bringing experience from previous roles at Hbo, Talkspace - Online Therapy, Slice and Rocket Fuel Inc.. Rich Lorenzo holds a Masters in Human Resources @ Penn State. With a robust skill set that includes Zendesk, Management, GoodData for Zendesk, Team Leadership, Customer Service and more, Rich Lorenzo contributes valuable insights to the industry. Rich Lorenzo has 4 emails on RocketReach.
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