Ricardo Spencer's Location
Naucalpan de Juárez, Méx., MX
Ricardo Spencer's Work
- Contact Center Manager @ C3llpoint
- Call Center and Customer Experience Senior Manager @ Samsung Electronics Mexico
- VOC Manager (Voice of Customer) @ Samsung Electronics Mexico
- Operations and Customer Service Director @ TU CASA EXPRESS
- Vice-director of Call Center and Remote Channels @ Sodexo
- International Call Center General Manager @ Royal Holiday
- Chief Operations Officer (COO) for the USA (expatriate) in Yves Rocher Direct Selling @ YVES ROCHER
- IT Manager @ YVES ROCHER
- IT Manager @ Danone
Ricardo Spencer's Education
- IPADE - Panamerica Business School Institue (Instituto Panamericano de Alta Dirección de Empresas)
Postgraduate Executive Diploma, Business Management (Business Management)
2011 - 2012 - Sistemas de Comunicacion para Negocios
Certificate (High Specialization of Call Centers)
2005 - 2005 - Universidad del Valle de México
Master in Business Administration (MBA) (Specialization in Financial Engineering)
1995 - 1997
- Tecnológico de Monterrey
B.S. (Computer Systems Engineer)
1983 - 1987
Ricardo Spencer's Skills
- Team Building
- Team Leadership
- IT Strategy
- Cambio organizacional
- ERP
- Business Strategy
- Call Center
- Telecommunications
- Spanish
- Negotiation
Ricardo Spencer's Summary
Ricardo Spencer, based in Naucalpan de Juárez, Méx., MX, is currently a Contact Center Manager at C3llpoint, bringing experience from previous roles at Samsung Electronics Mexico, Tu Casa Express and Sodexo Motivation Solutions. Ricardo Spencer holds a 2011 - 2012 Postgraduate Executive Diploma, Business Management in Business Management @ IPADE - Panamerica Business School Institue (Instituto Panamericano de Alta Dirección de Empresas). With a robust skill set that includes Team Building, Team Leadership, IT Strategy, Cambio organizacional, ERP and more, Ricardo Spencer contributes valuable insights to the industry. Ricardo Spencer has 2 emails on RocketReach.
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