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Ricardo Rivera Location
El Salvador
Ricardo Rivera Work
Google Workspace Specialist @ (April 2026 - Present)
Head of Professional Services @ (February 2025 - March 2026)
Technical Lead @ (March 2021 - March 2026)
Email Deployment Specialist @ (July 2018 - March 2021)
Operations Analyst II and Subject Matter Expert - G Suite and Workspace @ (May 2013 - June 2018)
Technical Support Specialist - G Suite and Workspace @ (May 2013 - April 2014)
Sales Subject Matter Expert for Dell Products @ (August 2009 - April 2013)
Help Desk Technician for Dell Products @ (June 2007 - August 2009)
Ricardo Rivera Education
Colegio Las Mercedes
Bachelor's degree (General Studies)
2002-2004
Ricardo Rivera Skills
Active Directory
Analytical Skills
Android Support
Change Management
Change Management & Adoption
Cloud Applications
Cloud Computing
Cloud Migration Architecture
Command Prompt
Communication
Computer Hardware
Conflict Resolution
Customer Experience
Customer Satisfaction
Customer Service
Customer Service Representatives
Customer Support
Data Synchronization
Domain Management
Domain Name System (DNS)
Email Clients
Email Hosting
Email Migration
Enterprise Domain Consolidation
Escalation Resolution
Foreign Exchange Trader
G Suite
Gmail
Google Apps
Google Cloud
High Analytical Skills
IT Leadership
Internet Message Access Protocol (IMAP)
LDAP
Log Analysis
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Multitasking
Operations Management
POP3
Problem Solving
Project Management
Remote User Support
Research
SOW & Technical Scoping
Sales Management
Simple Mail Transfer Protocol (SMTP)
Team Leadership
Technical Leadership
Technical Project Leadership
Technical Support
Training
Troubleshooting
Windows 10
Windows 7
Windows Registry
Windows Server
iOS
iPhone Support
Ricardo Rivera Summary
Ricardo Rivera, based in El Salvador, is currently a Google Workspace Specialist at Zazmic Inc. Ricardo Rivera brings experience from previous roles at HiView Solutions, HostPapa and TELUS International Central America. Ricardo Rivera holds a 2002 - 2004 Bachelor's degree in General Studies @ Colegio Las Mercedes. With a robust skill set that includes Active Directory, Analytical Skills, Android Support, Change Management, Change Management & Adoption and more. Ricardo Rivera has 1 emails on RocketReach.
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