Ricardo Mimura Email
Product Marketing Director @ Voll Solutions
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Ricardo Mimura Location
- State of São Paulo, Brazil
Ricardo Mimura Work
- Product Marketing Director @ (January 2023 - Present)
- Alliances and Marketing Director @ (August 2021 - January 2023)
- Services Manager @ (June 2020 - August 2021)
- AI Cognitive Bots Specialist @ (January 2018 - June 2020)
- Co-Founder Conversational AI and Chatbot Solutions @ (November 2016 - January 2018)
- Solutions Consulting Director, Co-Founder @ AHEAD-UC (August 2010 - October 2016)
- Regional Professional Services Manager @ (September 2008 - August 2010)
- Solutions Architect @ (November 2007 - August 2008)
- Business Developer @ (July 2006 - September 2007)
- Solutions Architect @ (March 2004 - September 2006)
- CRM and Professional Services Consultant @ (March 1998 - March 2004)
- Business Intelligence trainee @ (January 1996 - December 1996)
Ricardo Mimura Education
- FGV - Fundação Getulio Vargas
Curso de Especialização em Administração para Graduados (CEAG) - MBA em Gestão
2000-2002 - USP - Universidade de São Paulo
Bachelor
1991-1997
Ricardo Mimura Skills
- Alianças estratégicas
- Aspect Software
- Atendimento ao cliente
- Aumento de produtividade
- Automação
- Avaya
- Avaya Products
- Avaya Technologies
- Business Intelligence
- CRM
- CTI
- Call Center
- Call Centers
- Channel Partners
- Cloud Computing
- Contact Centers
- Customer Relationship Management (CRM)
- Desenvolvimento de inovações
- Desenvolvimento de produtos
- Dialers
- Estratégia de produtos
- Experiência do cliente
- Experiência do usuário (UX)
- Gestão de stakeholders
- Habilidades analíticas
- Habilidades de apresentação
- IP
- IVR
- Internet Protocol (IP)
- JIRA
- Lync Server 2010
- Managed Services
- Management
- Marketing digital
- Mídia digital
- Outsourcing
- PMP
- Pre-sales
- Predictive Dialers
- Professional Services
- Project Management
- Requisitos de produto
- Sistemas de inteligência artificial
- Solution Selling
- Speech Recognition
- Strategy
- Suporte ao cliente
- TTS
- Telecommunications
- Telephony
- Unified Communications
- Unified IP
- Visão de produto
- VoIP
- Voice over IP (VoIP)
- Voll
- Voll 360
- Workforce Management
Ricardo Mimura Summary
- Ricardo Mimura, based in State of São Paulo, Brazil, is currently a Product Marketing Director at Voll Solutions. Ricardo Mimura brings experience from previous roles at Voll Solutions, Flex Relacionamentos Inteligentes and iopeople. Ricardo Mimura holds a 2000 - 2002 Curso de Especialização em Administração para Graduados (CEAG) - MBA em Gestão @ FGV - Fundação Getulio Vargas. With a robust skill set that includes Alianças estratégicas, Aspect Software, Atendimento ao cliente, Aumento de produtividade, Automação and more. Ricardo Mimura has 1 emails on RocketReach.
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