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Rhys Jones Location
United Kingdom
Rhys Jones Work
Service Delivery Manager @ (November 2022 - Present)
Network Operations Technician @ (April 2021 - November 2022)
Customer Service Technician @ (July 2020 - April 2021)
Senior Account Manager @ (April 2019 - July 2020)
Senior Account Development Manager @ (February 2019 - April 2019)
Account Development Manager @ (September 2014 - April 2019)
Account Development Manager @ (December 2015 - September 2017)
System Sales Support @ (September 2014 - December 2015)
Management Trainee @ (December 2012 - August 2014)
Team Leader @ Spirit Pub Company (February 2012 - December 2012)
League Co-ordinator @ Playfootball.net (September 2008 - December 2011)
Rhys Jones Education
Swansea University / Prifysgol Abertawe
Bachelor of Laws (LLB) (Law)
2008-2011
Rhys Jones Skills
Account Management
Change Management
Client Relations
Cloud Computing
Coaching
Collaborative Problem Solving
Consultative Selling
Contact Centers
Continuous Improvement
Continuous Process Improvement
Customer Contact
Customer Engagement
Customer Satisfaction
Customer Service
Employee Training
Employment Law
Escalations Management
Hospitality
IT Operations
IT Service Management
ITIL
ITIL Certified
ITIL Process Implementation
ITIL Service Operations
Incident Management
Interactive Voice Response (IVR)
Internet Protocol Suite (TCP/IP)
Key Performance Indicators
Leadership
Managed Services
Management
Mitel
Negotiation
Networking
Performance Management
Project Management
Recruiting
Relationship Building
Sales
Sales Performance
Sales Processes
Service Delivery
Service Delivery Management
Service Desk
Service-Level Agreements (SLA)
Stakeholder Management
Strategic Transformation
System Administration
Teamwork
Technical Requirements
Technical Support
Technology Roadmapping
Telecommunications
Telephony
Telephony Support
Time Management
Training
Troubleshooting
UCaaS
Unified Communications
Vendor Management
VoIP
Windows
Rhys Jones Summary
Rhys Jones, based in United Kingdom, is currently a Service Delivery Manager at Britannic. Rhys Jones brings experience from previous roles at Britannic and Onecom. Rhys Jones holds a 2008 - 2011 Bachelor of Laws (LLB) in Law @ Swansea University / Prifysgol Abertawe. With a robust skill set that includes Account Management, Change Management, Client Relations, Cloud Computing, Coaching and more. Rhys Jones has 1 emails on RocketReach.
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