Rhonda Olson Email & Phone Number
Technical Support Supervisor @ UnitedHealth Group
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Rhonda Olson Location
- Galesville, WI, US
Rhonda Olson Work
- Technical Support Supervisor @ (November 2020 - Present)
- Technical Support Supervisor @ Kaplan Professional Education (January 2019 - September 2020)
- Lead Technical Support @ Kaplan Professional Education (May 2017 - January 2020)
- Technical Support Supervisor @ (July 2012 - September 2020)
- Technical Support Lead @ (May 2015 - November 2016)
- Technical Support Representative @ (May 2015 - August 2016)
- IT Installer @ (November 2016 - April 2017)
Rhonda Olson Education
- Kaplan University
Bachelor of Science (BS) (Information Technology)
2013-2015 - Kaplan University
Bachelor of Applied Science (B.A.Sc.) (Information Technology)
2012-2015
Rhonda Olson Skills
- Attention to Detail
- Coaching
- Coaching & Mentoring
- Communication
- Computer Hardware Troubleshooting
- Contact Centers
- Creative Problem Solving
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Service Management
- Customer Support
- Equipment Installation
- Grit
- Interpersonal Skills
- Key Metrics
- Key Performance Indicators
- Network Troubleshooting
- Oral Communication
- People Management
- Phone Manner
- Presentation Skills
- Presentations
- Quality Assurance
- Remote Troubleshooting
- Service Desk
- Service-Level Agreements (SLA)
- Soft Skills
- Software Installation
- Staff Development
- Supervisory Skills
- Support Services
- Teaching
- Team Leadership
- Team Management
- Team Performance
- Teamwork
- Technical Support
- Ticketing Systems
- Troubleshooting
- Tutoring
- Workload Prioritization
- Written Communication
Rhonda Olson Summary
- Rhonda Olson, based in Galesville, WI, US, is currently a Technical Support Supervisor at UnitedHealth Group. Rhonda Olson brings experience from previous roles at Kaplan Professional Education and Kaplan Professional. Rhonda Olson holds a 2013 - 2015 Bachelor of Science (BS) in Information Technology @ Kaplan University. With a robust skill set that includes Attention to Detail, Coaching, Coaching & Mentoring, Communication, Computer Hardware Troubleshooting and more. Rhonda Olson has 1 emails and 1 mobile phone numbers on RocketReach.
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