Rezaur Rahman Email
Senior Vice President Operations @ Apex DMIT Ltd.
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Rezaur Rahman Location
- Dhaka, BD
Rezaur Rahman Work
- 2024 -now Senior Vice President Operations @
- 2024 -now Advisor @
- 2024 -2024 Customer Service Consultant @ Freelance
- 2020 -2024 Vice President of Bangladesh Operations @
- 2017 -2020 Head Of Strategy and Program Management @
- 2015 -2017 Director, Customer Service and Moderation @
- 2011 -2015 Chief Customer Services Officer @
- 2010 -2011 General Manager, Call Centre Operations @
- 2007 -2009 Deputy General Manager - Call Center Operations @
- 2005 -2006 Call Center Manager @
- 2005 -2005 Manager Careline @
- 2004 -2005 Customer Service Manager @
- 2001 -2003 Duty Manager Customer Service @
- 1999 -2001 Assistant Manager Customer Service @ TM International Bangladesh Limited (AKTel)
Rezaur Rahman Education
- University of Dhaka
Master's degree
Rezaur Rahman Skills
- Customer Retention
- Management
- Leadership
- Training
- Call Centers
- Team Management
- Team Leadership
- People Management
- Performance Appraisal
- Individual Counselling
- Behavioral Interviewing
- Contact Center Management
- Employee Training
- Process Improvement
- Scheduling Management
- Telemarketing
- Workforce Management
- Recruiting
- Data Mining
- Customer Service Management
- Outsourcing
- Customer Insight
- Customer Service
- CRM
- Call Center Administration
- Business Strategy
- Call Center Development
- Customer Relationship Management (CRM)
- Contact Centers
- Back Office Operations
- Quality Assurance
- Business Development
- Marketing
- Sales
- Customer Relationship Management Crm
- Customer Relationship Management
Rezaur Rahman Summary
- Rezaur Rahman, based in Dhaka, BD, is currently a Senior Vice President Operations at Apex DMIT Ltd.. Rezaur Rahman brings experience from previous roles at HB Associates, Freelance and SEBPO. Rezaur Rahman holds a Master's degree @ University of Dhaka. With a robust skill set that includes Customer Retention, Management, Leadership, Training, Call Centers and more. Rezaur Rahman has 1 emails on RocketReach.
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