Rezaur Rahman Email
Senior Vice President Operations @ Apex DMIT Ltd.
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Rezaur Rahman Location
- Dhaka, BD
Rezaur Rahman Work
- Senior Vice President Operations @ (December 2024 - Present)
- Advisor @ (September 2024 - Present)
- Customer Service Consultant @ Freelance (July 2024 - December 2024)
- Vice President of Bangladesh Operations @ (September 2020 - July 2024)
- Head Of Strategy and Program Management @ (November 2017 - August 2020)
- Director, Customer Service and Moderation @ (April 2015 - May 2017)
- Chief Customer Services Officer @ (August 2011 - March 2015)
- General Manager, Call Centre Operations @ (January 2010 - January 2011)
- Deputy General Manager - Call Center Operations @ (January 2007 - December 2009)
- Call Center Manager @ (October 2005 - December 2006)
- Manager Careline @ (January 2005 - October 2005)
- Customer Service Manager @ (January 2004 - January 2005)
- Duty Manager Customer Service @ (September 2001 - December 2003)
- Assistant Manager Customer Service @ TM International Bangladesh Limited (AKTel) (June 1999 - August 2001)
Rezaur Rahman Education
- University of Dhaka
Master's degree
Rezaur Rahman Skills
- Customer Retention
- Management
- Leadership
- Training
- Call Centers
- Team Management
- Team Leadership
- People Management
- Performance Appraisal
- Individual Counselling
- Behavioral Interviewing
- Contact Center Management
- Employee Training
- Process Improvement
- Scheduling Management
- Telemarketing
- Workforce Management
- Recruiting
- Data Mining
- Customer Service Management
- Outsourcing
- Customer Insight
- Customer Service
- CRM
- Call Center Administration
- Business Strategy
- Call Center Development
- Customer Relationship Management (CRM)
- Contact Centers
- Back Office Operations
- Quality Assurance
- Business Development
- Marketing
- Sales
- Customer Relationship Management Crm
- Customer Relationship Management
Rezaur Rahman Summary
- Rezaur Rahman, based in Dhaka, BD, is currently a Senior Vice President Operations at Apex DMIT Ltd.. Rezaur Rahman brings experience from previous roles at HB Associates, Freelance and SEBPO. Rezaur Rahman holds a Master's degree @ University of Dhaka. With a robust skill set that includes Customer Retention, Management, Leadership, Training, Call Centers and more.
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