RevTwo Information

Are any of these a challenge for your service/support organization? *Experienced FSEs are retiring, taking years of knowledge with them *Your customers aren’t letting you connect your products to the Internet *Different FSEs fix the same problem different ways *Different customers don’t use your products the same way *Parts are needlessly replaced *Most issues have multiple root causes so triage is time consuming *Many service calls are for issues your customers could have fixed *A lot of time is spent matching the right technician to the problem *If you use a 3rd party support organization (such as distributors, VAR’s, etc.) wouldn’t you like to have them all fix the same problem the same way? RevTwo is the world’s first AI support solution designed to dramatically reduce support and service triage time for complex issues. Our patent-pending technology uses AI and live data, directly from the product to diagnose and fix problems without human intervention. With each interaction, the AI gets smarter and quickly becomes as fast and as accurate as your best agent or technician. RevTwo easily integrates with your existing Field Service Management, Contact Center, and IoT systems to deliver a complete support solution that reduces ticket flow, improves first-time-fix rate, and enhances your customer’s product experience. RevTwo is headquartered in Boston, Massachusetts and is currently providing autonomous support solutions for companies such as Waterous, GUESS? and Instron.