rethinkCX is a Toronto customer experience consultancy run by operators who led CX at Canada Goose, Mejuri and Lululemon. We work with small and mid-market companies that are too small for a CX team and too big to wing it. What we do: • CX Assessment: a fixed-scope, 6-week diagnostic with interviews, data review, findings and a prioritized roadmap • Contact center and support operations: QA, workforce management, KPIs • Helpdesk and AI agent selection and rollout • Voice of the customer programs and customer journey mapping • Call center outsourcing advice: requirements, RFPs, vendor selection Book a free 15-minute discovery call at rethinkcx.com.
| Website | http://www.rethinkcx.com |
| Employees | 3 (1 on RocketReach) |
| Founded | 2024 |
| Phone | +1 647-986-3968 |
| Industry | Business Consulting and Services |
| Keywords | Customer Experience Consulting, Data Driven Strategies, Customer Interaction, Customer Success, Service Optimization, Cx Consulting, Customer Service Improvement, Customer Journey Mapping, Customer Feedback Analysis, Business Process Improvement, Digital Transformation, Customer Relationship Management, Client Experience, Customer Analytics, Operations Consulting, Consultative Services, Strategic Consulting, Management Consulting, Cx Transformation, Process Automation |
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Patrick Louis is the Co-Founder of rethinkCX.
1 people are employed at rethinkCX.
rethinkCX is based in Toronto, Ontario.
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