ResponseStar Information

Our mission is to enable you to prosper by truly listening to your customers and staff. Acting on this feedback is the secret to enhancing customer experience and staff engagement. Online surveys can be so fantastically simple to set up, but making meaningful improvements based upon the survey responses is not as easy. The most valuable feedback is consistently found within free text comments where respondents share their own experience and views. However, significant volumes of lengthy comments can be overwhelming to analyse and this is where ResponseStar can help: Purpose-built survey response software makes the important process of reviewing these comments easier and provides a structured method to collate this data into user-friendly, actionable results. Our software works with response data from surveys created in established online survey providers such as SurveyMonkey, SmartSurvey and LimeSurvey. We offer an easy-to-use tool where survey responses are reviewed by humans whilst embracing the efficiency of software to classify, analyse, action and graphically display results. Human empathy and understanding are combined with electronic efficiency. We know you are striving for exemplary and enviable levels of customer and staff experience and we ensure your survey leads to meaningful improvement, innovation and long-term success for your organisation. How do we do it? Here are our tried and tested tactics for successful surveys: • Defined survey aims • Multiple free text open questions in an online survey • ResponseStar software supporting human review of all responses • Themes, trends and actions identified • Traffic light representation of what is working well and what needs to improve • Direct quotes in the respondents’ own words to build reader understanding and engagement • Reader-friendly reports designed to stimulate action, improvement and innovation ResponseStar has the experience and tools to make this as easy as possible for our clients.