Resolved IT Information

Most firms come to us for AI. They stay because everything underneath it finally works. Resolved is the AI-native technology partner for architecture, engineering, and construction firms across North America. We run two connected service lines as one partnership: Managed IT, the foundation: 60-second human support, cybersecurity, and infrastructure that keeps a design firm's tools (Revit, BIM, CAD, large project files) running without friction. Managed AI, built on top: strategy, governance, training, and practical tools that give principals and senior staff their billable hours back. Project-archive search with cited answers, AI-assisted drafting and RFI work, and workflow automation, always with a person in the loop. We measure the partnership in one number: the hours returned to your people. Why firms choose us: • AEC is our core specialty, not a vertical we dabble in • We deliver both the IT foundation and the AI on top of it; most providers keep the lights on and won't touch AI • Honest fit: if you don't need us, we'll say so • The 60/60/60 standard: a human on the phone in 60 seconds, an email response in 60 minutes, onboarding complete in 60 days Named a 2026 MSP to Watch, backed by 29 verbatim client reviews and client relationships that have run for years. We also run Built Intelligence, a peer group for AEC leaders adopting AI. Offices in Surrey/Vancouver, BC and Chicago, IL, serving firms across North America. If your best people spend their days on work far below their rate, start with a free 30-minute discovery call at resolved.ca.