Repair.com Information

The Repair.com pilot program has ended. But during its run, Repair.com proved that simpler, faster and better appliance repair service is a win-win both for customers and repair professionals alike. Repair.com was an appliance repair service available in Richmond, Virginia, and Des Moines, Iowa. Repair.com fixed a repair process that many felt was broken by replacing the current industry standards with its own higher standards focused on providing ultimate customer satisfaction. We partnered with local repair guys who were background-checked, licensed and insured and were committed to exceeding our customers' expectations. We booked repair jobs directly into their appointment books and managed the payment process. In exchange, they gladly agreed to follow Repair.com’s higher service standards, which included providing a free in-home diagnostic. Repair.com was part of Virginia-based N.E.W. Customer Service Companies, Inc. (NEW) the leading provider of extended protection plan service repairs. NEW does over 2 million in-home appliance repairs each year, has 500,000 5-star customer ratings, and an A+ rating with the Better Business Bureau. NEW developed Repair.com to give homeowners without extended protection plans access to its extensive network of highly rated, licensed and insured repair guys and, through them, deliver a simpler, faster, better home appliance repair experience.