Assistant Consultant @ (September 2015 - May 2025)
Service lead @ (August 2023 - May 2024)
Key Account Manager @ (June 2019 - September 2023)
Access Manager @ (June 2018 - June 2019)
Transition Coordinator @ (February 2018 - May 2018)
Information Technology Help Desk Coordinator @ (September 2015 - February 2018)
Wintel Engineer @ (May 2014 - August 2015)
Service Desk Engineer @ (May 2012 - April 2014)
System Administrator @ TTK Services Pvt. Ltd. (January 2011 - February 2012)
Renith Pavithran Education
Bharathiar University
Bachelor's degree (Computer Science)
2015-2017
NTTF (Nettur Technical Training Foundation)
High School Diploma (Information Technology)
2008-2011
NTTF (Nettur Technical Training Foundation)
Diploma of Education (Information Technology)
Renith Pavithran Skills
IT Service Management
IT Escalation
Social Media
• IT Service Management • Access Management • Agile Methodologies • Customer Success Management • Data Governance • Service Hierarchy Mapping • Technical Support • Team Leadership • Root Cause Analysis • Resilience and Flexibility (Can Do Attitude) • Effective Communication • Team Work • Effective communication • Personal Accountability
Project Delivery
Operations
Incident Management
Service Levels
Service Operation
Service-Level Agreements (SLA)
Analytical Skills
Problem Solving
Escalation
Complaint Management
Communication
Written Communication
Customer Satisfaction
Team Leadership
Information Technology
Operations Management
Account Management
Customer Success
Process Improvement
Transition Planning
Transition Management
Transition Support
Organizational Transitions
Project Coordination
Business Transition Planning
Ownership Transition
Business Transition
Project Planning
Project Implementation
Project Management
Escalations Management
Customer Service
Customer Escalation Management
Technical Support
Troubleshooting
Job Transition
Data Analysis
Teamwork
Research
Teaching
Active Directory
ITIL Certified
Management
Escalation Resolution
Escalation Process
Team Management
ITIL Implementation
Training
Process Migration
Service Improvement Plans
Microsoft Office
Microsoft Excel
Microsoft Word
PowerPoint
English
Windows
Outlook
Public Speaking
HTML
Lotus Notes
Computer Hardware
Renith Pavithran Summary
Renith Pavithran, based in Bengaluru, KA, IN, is currently a SLA MANAGER at Xpandretail. Renith Pavithran brings experience from previous roles at Tata Consultancy Services. Renith Pavithran holds a 2015 - 2017 Bachelor's degree in Computer Science @ Bharathiar University. With a robust skill set that includes IT Service Management, IT Escalation, Social Media, • IT Service Management • Access Management • Agile Methodologies • Customer Success Management • Data Governance • Service Hierarchy Mapping • Technical Support • Team Leadership • Root Cause Analysis • Resilience and Flexibility (Can Do Attitude) • Effective Communication • Team Work • Effective communication • Personal Accountability, Project Delivery and more. Renith Pavithran has 4 emails on RocketReach.
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