Rene Guzman Email
Business Operations Head @ IBM
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Rene Guzman Work
- 2025 -now Business Operations Head @
- 2024 -2025 Head of BPO and Intelligent Automation - Associate Partner @
- 2020 -2024 Director Of Business Development @
- 2017 -2024 Presales Director @
- 2015 -2017 Site Operations Director @
- 2014 -2015 Account Manager @
- 2012 -2014 Floor Manager @
- 2010 -2012 Supervisor @
Rene Guzman Education
- ISEADE - FEPADE
Master of Business Administration (MBA) (Administración y gestión de empresas)
2013-2015 - Universidad Centroamericana 'José Simeón Cañas'
Lic. en Psicología (Psicología)
2007-2012 - Saint Louis University, Madrid Campus
Psicología Social (Scholarship) (Psicología)
2009-2010
Rene Guzman Skills
- Call Centers
- BPO
- Contact Centers
- Workforce Management
- Customer Satisfaction
- Customer Experience
- Team Management
- Telemarketing
- Outsourcing
- Customer Service
- Inbound Marketing
- Account Management
- Customer Retention
- Operations Management
- Management
- Sales
- Team Leadership
- CRM
- Performance Management
- Service Delivery
- Leadership
- Liderazgo de equipos
- Microsoft Office
- Microsoft Excel
- Business Strategy
- Centros de contacto
Rene Guzman Summary
- Rene Guzman, is currently a Business Operations Head at IBM. Rene Guzman brings experience from previous roles at IBM and Teleperformance. Rene Guzman holds a 2013 - 2015 Master of Business Administration (MBA) in Administración y gestión de empresas @ ISEADE - FEPADE. With a robust skill set that includes Call Centers, BPO, Contact Centers, Workforce Management, Customer Satisfaction and more. Rene Guzman has 2 emails on RocketReach.
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