Senior Operations Manager and Vice President @ (July 2021 - July 2025)
Operations Manager and Vice President @ (March 2017 - July 2021)
Operations Team Manager and Vice President @ (September 2014 - March 2017)
Consumer Market Manager and Vice President @ (February 2008 - December 2011)
Small Business Team Manager and Vice President @ (April 2012 - September 2014)
Banking Center Manager III and Vice President @ (September 2004 - February 2008)
Production Supervisor @ (February 2002 - September 2004)
Reinaldo Santos Education
University of Phoenix
Master of Arts (Organizational/Business Management)
2002-2004
St. John Fisher University
Bachelor of Arts (Sociology and Spanish (Double Major))
1986-1989
Reinaldo Santos Skills
Operations/Process Management
Risk Management
Operational Risk Management
Talent Management
Recruiting
Performance Management
Performance Improvement
Sales Management
Custmer Service
Call Center
Sales Management Coaching
Business Development
Talent Acquisition
FTE Management
Risk Asessment & Planning
Banking
Credit
Branch Management
CRM
Change Management
Cash Management
Coaching
Commercial Banking
Commercial Lending
Competitive Analysis
Consumer Lending
Credit Analysis
Credit Cards
Cross Selling
Customer Experience
Customer Service
Customer Retention
Employee Benefits
Executive Management
Financial Risk
Financial Services
Human Resources
Leadership
Leadership Development
Lines Of Credit
Loan Origination
Loans
Management
Mortgage Lending
Process Improvement
Project Planning
Recruitments
Relationship Management
Retail Banking
Sales
Risk Asessment and Planning
Operations/Process
Operational Risk
Risk Asessment
Reinaldo Santos Summary
Reinaldo Santos, based in Tampa, FL, US, is currently a Operations Performance Manager at Bank of America. Reinaldo Santos brings experience from previous roles at Bank of America. Reinaldo Santos holds a 2002 - 2004 Master of Arts in Organizational/Business Management @ University of Phoenix. With a robust skill set that includes Operations/Process Management, Risk Management, Operational Risk Management, Talent Management, Recruiting and more. Reinaldo Santos has 2 emails and 4 mobile phone numbers on RocketReach.
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