Reginald Cason Email & Phone Number

Director, Care Team and CX @ RowCal

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Reginald Cason Location

United States

Reginald Cason Work

2024 -now Director, Care Team and CX @
2021 -2023 CX Director @
2010 -2021 Special Project Manager @
2018 -2019 Customer Care Manager @
2016 -2017 Customer Care Operations Manager @
2013 -2016 Customer Service Operations Manager @
2000 -2007 Senior Operations Manager @

Reginald Cason Education

The Art Institute of Atlanta
St.Edward's University
(Project Management)
Howard University

Reginald Cason Skills

Recruiting
Staff Augmentation
Workforce Planning
CRM Integration
Restructuring
Artificial Intelligence (AI)
Customer Journeys
monday.com
Slack
Customer Support
Customer Relationship Management (CRM)
Continuous Improvement
Operational Efficiency
Strategy
Customer Service Management
Contact Centers
Customer Satisfaction (CSAT)
Communication
Training
Employee Learning & Development
Management
Leadership
Customer Service
Call Centers
Customer Satisfaction
Operations Management
Customer Experience
Business Process Outsourcing (BPO)
Business Process Improvement
Performance Management
Business Development
Microsoft Excel
Microsoft Outlook
Microsoft Word
Microsoft PowerPoint
Team Building
Coaching
Problem Solving
Team Leadership
Leadership Development
Soft Skills
Organizational Leadership
Team Management
Process Improvement
Zendesk
Customer Service Operations
KPI Implementation
Salesforce.com
Generative AI
GPT-4
Artificial Intelligence for Business
ChatGPT
Troubleshooting
Client Rapport
De-escalation
Public Speaking
Customer Relations
Supervisory Skills
Music
Writing
Research
Blogging
Facebook
Social Media
Project Management
Program Management
Human Resources
Customer Retention
Time Management
Step
Supplies
Planning
Sound
Vendors
Cycles
Customer Service Training
Talent Developer
ACD
Absenteeism
Windows XP
Pulse
Technical Services
Revenue
Design
File Systems
Digital Recording
PC
German
Airlines
CompTIA
Key Performance Indicators
Lan Wan
Metrics
Sales Liaison
Initiation
Resolve
Dmt
Coordinated
Ethics
Data Center
Quotas
Guidance
Record Of Success
Networking
Foundation
System
Languages
English
Responsiveness
Atlanta
Voice
Homeland Security
TCP/IP
Procedure Compliance
Supervision
Professional Development
Editing
Policy
Recitals
Point Of Contact
File Management
News
Synopsis
Sports Medicine
Leading Meetings
Cnn
Scheduling
Reporting
Payroll
Analysis
Advertising Agency
Quick To Learn
Hostile Environments
Management Professional
C
Web Design
Schedules
Abandonment
Advertising
Quality Assurance
Operations
Call Flow
Empowerment
Email
Marketing
Service Quality
Corporate Liaison
System Performance
Weight Loss
Project
Software Lifecycle
Mediation
Multimedia
Internal Audit
Attrition
Retaining
Call Monitoring
Art
Establish Priorities
Cables
Resources
Sprint
Forms
Communication Equipment
Windows Vista
Fitness
Performance Enhancement
Software
Windows NT
Video
Innovator
IVR
Billing
Relationship Building
Focus Groups
Organizational Behavior
Invoicing
Aa
Liaison
Budgets
Staff Development
Directions
Television
Support Staff
Cbs
Disaster
Automatic
Recording
Securities
Databases

Reginald Cason Summary

Reginald Cason, based in United States, is currently a Director, Care Team and CX at RowCal. Reginald Cason brings experience from previous roles at Livable, Cisco, Farmers Insurance and FedEx. Reginald Cason holds a The Art Institute of Atlanta. With a robust skill set that includes Recruiting, Staff Augmentation, Workforce Planning, CRM Integration, Restructuring and more. Reginald Cason has 2 emails and 2 mobile phone numbers on RocketReach.