Refiloe Maano Email
Head of Department – Operations (Customer Care-Billing and Retentions) @ Scoutnet
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Refiloe Maano Location
- Johannesburg, GP, ZA
Refiloe Maano Work
- Head of Department – Operations (Customer Care-Billing and Retentions) @ (March 2026 - Present)
- Head of Department- Retentions and Customer Experience @ (November 2023 - March 2026)
- Customer Retentions and sales call center Manager @ (November 2022 - January 2024)
- Collections Call centre and Logistics manager @ IDA Attorneys (July 2022 - October 2022)
- Collections Call center Manager @ HTN Attorneys (December 2020 - June 2022)
- Contact center Productivity Manager @ Transaction capital Recoveries (February 2014 - November 2020)
Refiloe Maano Education
- University of South Africa/Universiteit van Suid-Afrika
NQF Level 6 (SAFETY MANAGEMENT)
2023-2024 - Thethe High school
Maths and Physics
2007-2007 - UNISA INC
Master of Business Administration
- Thethe Swart Inc
High School Diploma
Refiloe Maano Skills
- Analytical Skills
- Budgeting
- Calendaring
- Client Development
- Client Relations
- Client Services
- Communication
- Contact Centers
- Corporate Social Responsibility
- Creative Problem Solving
- Creativity and Innovation
- Critical Thinking
- Customer Contact
- Customer Experience
- Customer Loyalty
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Support
- Data Entry
- Decision-Making
- Easily Adaptable
- Event Planning
- Executive Administrative Assistance
- Google Workspace
- Innovation Development
- Leadership
- Management
- Office 365
- Organization Skills
- Presentation Skills
- Problem Solving
- Project Coordination
- Project Management
- Report Preparation
- Reporting & Analysis
- Sales Operations
- Strategic Leadership
- Strategic Planning
- Strategic Thinking
- Team Management
- Teamwork
- Time Management
- Virtual Assistance
- Reporting And Analysis
Refiloe Maano Summary
- Refiloe Maano, based in Johannesburg, GP, ZA, is currently a Head of Department – Operations (Customer Care-Billing and Retentions) at Scoutnet. Refiloe Maano brings experience from previous roles at Evotelza, IDA Attorneys and HTN Attorneys. Refiloe Maano holds a 2023 - 2024 NQF Level 6 in SAFETY MANAGEMENT @ University of South Africa/Universiteit van Suid-Afrika. With a robust skill set that includes Analytical Skills, Budgeting, Calendaring, Client Development, Client Relations and more.
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