Head Client Experience for Access Channels and Customer Complaints Management @ (April 2011 - December 2013)
Business Process Reengineering @ (April 2011 - February 2012)
Manager, Specialty Operations @ (August 2010 - January 2011)
Head - Credit Cards Service Quality @ (August 2007 - January 2010)
Supervisor – Inbound call center, Credit Cards @ (May 2004 - August 2007)
Reena Daniel Education
University of Madras
Bachelor of Science - Physics (Led the literary and debating club for 2 consecutive years '02 and '03)
2000-2003
Lean Six Sigma Academy Amsterdam
Lean Six Sigma Black Belt
2021
Reena Daniel Skills
Problem-Solving
Cross-functional Team Leadership
Global and multi-cultural experience
Business Process Re-engineering
Project Management
Presentation Skills
Analytical Skills
Process Improvement
Team Management
Credit Cards
Time Management
Banking
Leadership
Performance Management
Training
Management
Relationship Management
Risk Management
Vendor Management
Business Process Improvement
Retail Banking
Problem Solving
Business Analysis
Cross Functional Team
Business Process Re Engineering
Global and Multi Cultural Experience
Global
Business Process
Cross Functional Team Leadership
Reena Daniel Summary
Reena Daniel, based in Jacksonville, FL, US, is currently a Digital Transformation and Adoption lead - Global commercial cards at Citi. Reena Daniel brings experience from previous roles at Citi and Citi India. Reena Daniel holds a 2000 - 2003 Bachelor of Science - Physics in Led the literary and debating club for 2 consecutive years '02 and '03 @ University of Madras. With a robust skill set that includes Problem-Solving, Cross-functional Team Leadership, Global and multi-cultural experience, Business Process Re-engineering, Project Management and more. Reena Daniel has 4 emails and 2 mobile phone numbers on RocketReach.
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