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Reece Kong Location
Taguig, NCR, PH
Reece Kong Work
2023 -now Senior Customer Excellence Manager @
2021 -2023 Operations Team Lead (APAC) @
2020 -2021 Bilingual Customer Service Representative @
Reece Kong Education
University of the Philippines Diliman
Bachelor's degree (Hotel, Restaurant and Institution Management)
2020-2024
Reece Kong Skills
Customer Journeys
Lean Six Sigma
DMAIC
Performance Management
Software as a Service (SaaS)
Service-Level Agreements (SLA)
Leadership
Customer Experience Management
People Development
People Management
Partner Relationship Management
Recruiting
Project Management
Operations Management
Team Management
Bilingual Communications
Customer Support
Social Media Marketing
Marketing
Facebook Marketing
Customer Success
Salesforce
SAP Hybris
Microsoft Office
Customer Service
Team Leadership
Cantonese
Mandarin
IT Hardware Support
Process Improvement
Reece Kong Summary
Reece Kong, based in Taguig, NCR, PH, is currently a Senior Customer Excellence Manager at Emma – The Sleep Company. Reece Kong brings experience from previous roles at IntouchCX. Reece Kong holds a 2020 - 2024 Bachelor's degree in Hotel, Restaurant and Institution Management @ University of the Philippines Diliman. With a robust skill set that includes Customer Journeys, Lean Six Sigma, DMAIC, Performance Management, Software as a Service (SaaS) and more. Reece Kong has 1 emails on RocketReach.
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