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Raymond Muller Location
Brisbane City, QLD, AU
Raymond Muller Work
Manager, Service Desk Operations @ (July 2022 - Present)
Principal Advisor, Continuous Improvement @ (October 2021 - June 2022)
Service Center Manager @ (February 2019 - June 2021)
Principal Incident Manager @ (February 2016 - February 2019)
Manager, Service Management @ (December 2013 - January 2016)
Problem Manager @ (February 2011 - December 2013)
Major Incident Manager @ (June 2010 - October 2011)
Advisor, Business Systems @ (February 2008 - June 2010)
Senior Retail Sales Consultant @ (December 2006 - January 2008)
Retail Sales Consultant @ (July 2003 - December 2006)
Salesperson @ (July 2000 - July 2003)
Salesperson @ Mt Gravatt Mower Centre (November 1998 - July 2000)
Raymond Muller Education
Brisbane North Institute of TAFE
Diploma (Information Technology)
2010-2011
Holland Park State High School
Year 12
1995-1999
Raymond Muller Skills
Business Process Improvement
Change Management
Confidentiality
Continuous Improvement
Customer Satisfaction
Customer Service
Facilitation
IT Service Management
ITIL
Incident Management
Interpersonal Communication
Interpersonal Skills
Major Incident Management
Management
Problem Analysis
Problem Management
Process Improvement
Release Management
Root Cause Analysis
Sales
Service Delivery
Service Desk Management
Service Management
Stakeholder Management
Team Leadership
Training
Troubleshooting
IT Strategy
Major Incident
Project Delivery
Raymond Muller Summary
Raymond Muller, based in Brisbane City, QLD, AU, is currently a Manager, Service Desk Operations at Airservices Australia. Raymond Muller brings experience from previous roles at Department of Transport and Main Roads. Raymond Muller holds a 2010 - 2011 Diploma in Information Technology @ Brisbane North Institute of TAFE. With a robust skill set that includes Business Process Improvement, Change Management, Confidentiality, Continuous Improvement, Customer Satisfaction and more. Raymond Muller has 1 emails on RocketReach.
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