Raymond Ignacio Email
Team Lead, Help Desk Services @ ConnectWise
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Raymond Ignacio Location
- Valenzuela, NCR, PH
Raymond Ignacio Work
- Team Lead, Help Desk Services @ (February 2021 - Present)
- Information Technology Help Desk Technician @ (July 2018 - February 2021)
- Service Desk Engineer @ SMS Management & Technology (March 2016 - August 2017)
- Technical Solutions Specialist and Case Handling Team POC @ (December 2008 - November 2014)
- Technical Support Representative @ (April 2007 - August 2008)
Raymond Ignacio Education
- Mapúa University
Undergraduate (Computer Engineering)
2004-2006
Raymond Ignacio Skills
- Account Management
- Active Directory
- Active Directory Experience
- BMC Remedy Ticketing System
- Business Development
- Coaching
- Communication
- Customer Satisfaction (CSAT)
- Customer Service
- Defining Requirements
- Desktop Administration
- Help Desk Support
- IT Service Delivery
- IT Service Management
- Key Performance Indicators
- Knowledge Acquisition
- Leadership
- Managed Services
- Management
- Microsoft Dynamics AX
- Office 365
- Password Management
- Performance Metrics
- Pre-sales
- Presentation Skills
- Presentations
- Process Analysis
- Product Management
- Project Management
- RSA SecurID
- RSA Tokens
- Remote Desktop
- Service Delivery Management
- ServiceNow
- Solution Selling
- Team Leadership
- Team Management
- Technical Requirements
- Telecommunications
Raymond Ignacio Summary
- Raymond Ignacio, based in Valenzuela, NCR, PH, is currently a Team Lead, Help Desk Services at ConnectWise. Raymond Ignacio brings experience from previous roles at ConnectWise, SMS Management & Technology, Atos and Teleperformance, USA. Raymond Ignacio holds a 2004 - 2006 Undergraduate in Computer Engineering @ Mapúa University. With a robust skill set that includes Account Management, Active Directory, Active Directory Experience, BMC Remedy Ticketing System, Business Development and more. Raymond Ignacio has 2 emails on RocketReach.
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