Ray Mitchell Email & Phone Number
Operations Coordinator
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Ray Mitchell Location
- Salt Lake City, UT, US
Ray Mitchell Work
- Operations Coordinator @ CaptionCall (January 2020 - Present)
- Contact Center Supervisor @ (June 2018 - November 2019)
- Customer Experience Administrator @ (June 2017 - June 2018)
- Workforce Planning Administrator @ (June 2016 - June 2017)
- Customer Experience Administrator @ (June 2012 - June 2016)
- Contact Center Supervisor I @ (June 2009 - June 2012)
- Quality Coach @ (June 2008 - June 2009)
- Contact Center Specialist @ (June 2007 - June 2008)
- Supply Co-ordinato @ (February 2006 - May 2007)
Ray Mitchell Education
- James Watt College
Associate's degree (Computer science)
1992-1994
Ray Mitchell Skills
- Analytics
- Behavioral Interviewing
- Budget Management
- Business Analytics
- Call Center Administration
- Change Management
- Communication
- Computer Literacy
- Contact Centers
- Customer Engagement
- Customer Experience
- Customer Experience Management
- Customer Management
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Support
- Data Analysis
- Data Entry
- ESP
- Employee Engagement
- Employee Recognition
- Financial Services
- Forecasting
- Integration
- Leadership
- Mathematics
- Microsoft Excel
- Microsoft Office
- New Hires
- Organization Skills
- Performance Metrics
- Process Improvememt
- Process Improvement
- Quality Improvement
- Relationship Building
- Scheduling
- Service Levels
- Spreadsheets
- Supervisory Skills
- Team Building
- Team Leadership
- Team Management
- Training
- Training & Development
- Trend Analysis
- Word Processing
- Workforce Management
- Workforce Planning
- Written Communication
Ray Mitchell Summary
- Ray Mitchell, based in Salt Lake City, UT, US, is currently a Operations Coordinator at CaptionCall. Ray Mitchell brings experience from previous roles at Harland Clarke. Ray Mitchell holds a 1992 - 1994 Associate's degree in Computer science @ James Watt College. With a robust skill set that includes Analytics, Behavioral Interviewing, Budget Management, Business Analytics, Call Center Administration and more.
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