Enterprise Escalation Engineer @ (December 2022 - July 2023)
Senior Support Engineer @ (June 2022 - December 2022)
Technical Account Manager @ (May 2019 - June 2022)
Strategic Sales and Account Manager @ (June 2015 - January 2018)
Customer Success Manager @ (May 2008 - June 2015)
Ray Irvin Education
Washington State University
BA (Political Science and Government)
1995
Ray Irvin Skills
Reporting Requirements
Shareholder Communications
SSL VPN
Governance, Risk Management, and Compliance (GRC)
Router Configuration
System Configuration
Dynamic Host Configuration Protocol (DHCP)
Dell PowerEdge Servers
Servers
Software Installation
Hardware Installation
Software Updates
Regulatory Compliance
Standards Compliance
Vendor Management
Contract Negotiation
Upselling
Quarterly Reviews
Customer Escalation Management
IT Escalation
Escalations Management
Escalation Resolution
Stakeholder Management
Cross-functional Collaborations
Customer Satisfaction
Technical Support
Unix
Documentation
Customer Experience
Business Reviews
Presentation Skills
Sales Presentations
TAM
Microsoft Office
Strategic Thinking
Executive Visibility
Resolving Issues
Business Strategy
Building Trust
Teamwork
Microsoft PowerPoint
Microsoft Excel
Business Relationship Management
Amazon Web Services (AWS)
Salesforce.com
Splunk
Relationship Development
Communication
Customer Success
Account Management
Customer Service
Customer Retention
Managed Services
Virtualization
Security
TCP/IP
Internet Protocol Suite (TCP/IP)
Network Security
Troubleshooting
Project Management
Cloud Networking
Systems Engineering
Project Planning
Onboarding
SaaS
Linux
Software as a Service (SaaS)
Client Relations
Relationship Building
Written Communication
Problem Solving
Customer Engagement
Networking
Team Coordination
Cyber-security
Cloud Security Infrastructure
Solutions Delivery
Ray Irvin Summary
Ray Irvin, based in United States, is currently a Remote Access Product Delivery Manager at EY. Ray Irvin brings experience from previous roles at ExtraHop and GTT. Ray Irvin holds a BA in Political Science and Government @ Washington State University. With a robust skill set that includes Reporting Requirements, Shareholder Communications, SSL VPN, Governance, Risk Management, and Compliance (GRC), Router Configuration and more. Ray Irvin has 4 emails and 1 mobile phone numbers on RocketReach.
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