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Ray Hicks Location
Westwood, MA, US
Ray Hicks Work
2025 -now Senior Vice President - Customer Experience Research, Analysis and Optimization @
2023 -2025 Vice President – Customer Experience Optimization @
2019 -2022 Vice President – Customer Experience Design, Delivery and Execution @
2017 -2019 Vice President – Customer Journey Transformation @
2014 -2017 Vice President - Client Service Strategy and Customer Experience @
2005 -2014 Vice President - Capacity Planning and Strategic Analysis @
2004 -2005 Director - Workforce Planning @
2001 -2004 Senior Consultant @ Kowal & Associates
1997 -2001 Business Line Leader – Corporate Service and Government Programs @
1990 -1997 Investor Relations Manager and Site Manager @
Ray Hicks Education
Bentley University
BA (Business)
Ray Hicks Summary
Ray Hicks, based in Westwood, MA, US, is currently a Senior Vice President - Customer Experience Research, Analysis and Optimization at Citizens. Ray Hicks brings experience from previous roles at Citizens and Fidelity Investments. Ray Hicks holds a BA in Business @ Bentley University. Ray Hicks has 3 emails and 2 mobile phone numbers on RocketReach.
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