Rashmi Singh Email & Phone Number
Senior Director, Ops, Quality Assurance, Business Excellence and Transformation @ MetLife
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Rashmi Singh Location
- India
Rashmi Singh Work
- Senior Director, Ops, Quality Assurance, Business Excellence and Transformation @ (December 2025 - Present)
- Global Head of HR Operations @ (June 2022 - April 2025)
- Senior Vice President (Senior Principal), Site Head, Noida @ (January 2020 - May 2022)
- Vice President @ (May 2016 - January 2020)
- AVP @ (August 2009 - April 2016)
- Associate Vice President @ (August 2009 - April 2016)
- Senior Manager @ (October 2005 - July 2009)
- Operations Manager @ Cisco TAC (August 2003 - October 2005)
- Operations Manager @ Convergys India Services (August 2003 - October 2005)
- Assistant Manager @ (February 2002 - August 2003)
- Assistant Manager @ (November 2000 - January 2002)
- Supervisor Customer Care and Billing @ Koshika Telecom (January 1996 - January 2000)
- Supervisor Customer Service and Billing @ Koshika Telecom (January 1996 - January 2000)
Rashmi Singh Education
- QAI
Six Sigma Black Belt (Quality)
2013-2013 - Symbiosis institute of Management Studies
PGDBM (Human Resources and Personal Management)
1996-1998 - Indian School of Business
Strategy Mgmt
2009 - St Thomas College D Dun
Bachelor in Psychology (Major in Psychology)
Rashmi Singh Skills
- Process Management
- Operations Management
- Transition Management
- BPO
- Team Management
- Outsourcing
- MIS
- Sla
- Vendor Management
- Process Excellence
- Service Delivery
- Offshoring
- New Business Development
- Process Improvement
- Performance Management
- Business Process Improvement
- Workforce Management
- PMP
- Six Sigma
- Business Analysis
- Management
- Process Engineering
- Business Process Re-engineering
- Quality Assurance
- Resource Management
- Risk Management
- Call Centers
- Relationship Management
- Operational Excellence
- Change Management
- CRM
- Operations
- Leadership
- Microsoft Excel
- Operations Support
- Invoicing
- Business Process Re Engineering
- Business Process Outsourcing Bpo
- Sales
- Marketing
- Healthcare
- Public Speaking
- Support
- Support Center
- Global Operations
- Customer Relationship Management Crm
- Business Process Outsourcing
- Customer Relationship Management
Rashmi Singh Summary
- Rashmi Singh, based in India, is currently a Senior Director, Ops, Quality Assurance, Business Excellence and Transformation at MetLife. Rashmi Singh brings experience from previous roles at Vodafone, Marsh McLennan Global Services India Private Limited (MMGS), Marsh McLennan and Metlife International. Rashmi Singh holds a 2013 - 2013 Six Sigma Black Belt in Quality @ QAI. With a robust skill set that includes Process Management, Operations Management, Transition Management, BPO, Team Management and more. Rashmi Singh has 1 mobile phone numbers on RocketReach.
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