Rashed Ferdous Email
Customer Experience and VOC Manager @ Samsung Bangladesh
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Rashed Ferdous Location
- Bangladesh
Rashed Ferdous Work
- 2023 -now Customer Experience and VOC Manager @
- 2021 -2023 Service Quality Manager @
- 2016 -2021 Service Quality Specialist @
- 2014 -2016 Senior Executive and Quality Supervisor @
- 2011 -2014 LIC and Nonvoice Executive @
- 2008 -2011 Call Center Senior Officer @
Rashed Ferdous Education
- BRAC University
Executive MBA (Human Resources Management and Services)
2017-2019 - American International University-Bangladesh
Bachelor's degree (Marketing)
2004-2008 - B.A.F. Shaheen College Dhaka
High School (Business/Commerce, General)
2000-2003
Rashed Ferdous Skills
- Leadership
- Management
- Project Planning
- Training
- Market Research
- Quality Assurance
- Call Monitoring
- Call Center Administration
- Customer Service
- Vendor Management
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- PowerPoint
- Research
- Telecommunications
Rashed Ferdous Summary
- Rashed Ferdous, based in Bangladesh, is currently a Customer Experience and VOC Manager at Samsung Bangladesh. Rashed Ferdous brings experience from previous roles at Robi Axiata Limited, Airtel Bangladesh Limited and airtel. Rashed Ferdous holds a 2017 - 2019 Executive MBA in Human Resources Management and Services @ BRAC University. With a robust skill set that includes Leadership, Management, Project Planning, Training, Market Research and more. Rashed Ferdous has 3 emails on RocketReach.
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