Rashaud Walker Email & Phone Number

Senior Desktop Support Technician @ mPower, Inc.

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Rashaud Walker Location

Washington, DC, US

Rashaud Walker Work

Senior Desktop Support Technician @ (October 2026 - Present)
Senior Desktop Support Technician (NCI Contract) @ (January 2026 - October 2026)
Desktop Support Specialist Tier II (NHLBI Contract) @ (March 2024 - January 2026)
Technical Support Specialist I @ (May 2023 - March 2024)
Mac Genius @ (April 2022 - May 2023)
Technical Expert @ (January 2021 - April 2022)
Technical Lead @ (October 2021 - January 2022)
Applecare Advisor @ (September 2020 - January 2021)
Sales Specialist @ (November 2019 - August 2020)

Rashaud Walker Education

Central Michigan University
Bachelor of Science - BS (Finance, General)
2014-2018
Novi High School
High School Diploma (College/University Preparatory and Advanced High School/Secondary Diploma Program)
2009-2012

Rashaud Walker Skills

Jamf
ServiceNow
ServiceNow Administration
Office 365
Help Desk Support
Remote Device Management
Hardware Deployments
Ticketing Systems
Active Directory
Debugging
Cloud Computing
Encryption Algorithms and Techniques
Directory Services
Lightweight Directory Access Protocol (LDAP)
Domain Name System (DNS)
IPv4
Network model
Binary code
Cybersecurity
Wireless Security
Network Security
Powershell
Linux
AWS Command Line Interface (CLI)
Sales
Computer Repair
Customer Support
Team Building
Team Management
Technical Support
Problem Solving
Troubleshooting
Microsoft Word
Microsoft Excel
Microsoft Office
PowerPoint
Social Media
Time Management
Social Networking
Teamwork
Social Media Marketing
Leadership
Strategic Planning
Customer Service
Mac
iOS
Retail
Threat & Vulnerability Management
Windows 10
Network Administration
System Administration
Microsoft Azure
Remote Troubleshooting
Active Directory & User Management
Advanced Mac management
App Deployment Basics
App Deployment via Volume Purchasing (VPP)
Apple Endpoint Security
Apple Subject Matter Expertise
Automating workflows using Jamf Pro
Basic Apple Device Management
Behavioral Analytics for macOS
Community Service & Civic Engagement
Configuration Profiles & Policies
Configuration Profiles (Intro Level)
Cross-platform QA / Consistency thinking
Device Enrollment (Manual & Automated)
Escalation & Advanced Troubleshooting
Event Planning
Federal Security & Compliance
IT Project Support
Identity and Access Management (IAM)
Intermediate Apple Device Management (macOS & iOS)
Jamf Pro & Apple Device Management
Jamf Pro Administration
Jamf Pro Fundamentals
Jamf Pro Workflows & Automation
Jamf Protect
MacOS & Windows Escalation Support
Mentorship & Knowledge Management
Microsoft 365 Enterprise Support
Microsoft Entra ID
Mobile Device Management (MDM)
Policy Management
Product Scoping & Requirements
Public Speaking
Root Cause Analysis
Root-Cause Debugging
Scripting
Secure and scalable deployment strategies
Security Information and Event Management (SIEM) Integration
Security-first / Access-Control thinking
Smart & Static Group Management
Technical Documentation
Technicial Communication / Precise Specification Writing
Tier 1 & 2 Broad Support
configuration profiles
macOS Threat Detection & Prevention

Rashaud Walker Summary

Rashaud Walker, based in Washington, DC, US, is currently a Senior Desktop Support Technician at mPower, Inc.. Rashaud Walker brings experience from previous roles at DLH Corporation, Whitman, Requardt and Associates, LLP and Apple. Rashaud Walker holds a 2014 - 2018 Bachelor of Science - BS in Finance, General @ Central Michigan University. With a robust skill set that includes Jamf, ServiceNow, ServiceNow Administration, Office 365, Help Desk Support and more. Rashaud Walker has 3 emails and 4 mobile phone numbers on RocketReach.