Raquel Serrano Email
Senior Manager CS Global Service Design and Process Excellence @ Booking.com
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Raquel Serrano Location
- Amsterdam, NH, NL
Raquel Serrano Work
- Senior Manager CS Global Service Design and Process Excellence @ (August 2021 - Present)
- Program Manager Global Operational Excellence @ (September 2020 - August 2021)
- Global Senior Operational Excellence Specialist - KPI's, Performance and Processes @ (July 2016 - September 2020)
- Senior Departmental Manager Business to Business @ (May 2013 - June 2016)
- Operations Manager Fulfillment and Sales Support @ (March 2010 - April 2013)
- Senior Supervisor Fulfillment and Sales Support @ (April 2008 - February 2010)
- Supervisor E-Service desk @ (February 2007 - March 2008)
- Supervisor KLM Customer Service Spain and Portugal @ (June 2006 - January 2007)
- Mentor KLM Customer Service Spain and Portugal @ (December 2003 - May 2006)
- (Senior) Customer Care Representative KLM Reservations Spain @ (October 2001 - November 2003)
- Ground Crew Barcelona Airport @ Eurohandling (November 2000 - June 2001)
Raquel Serrano Education
- Universitat de Barcelona
Bachelors degree (Tourism Management and Development)
1997-2000
Raquel Serrano Skills
- Agile Methodologies
- Airlines
- Amadeus
- B2B
- Black belt Lean Six Sigma
- Budgets
- Business Development
- Business Process Improvement
- Business Strategy
- Change Management
- Coaching
- Contract Negotiation
- Culture Change
- Customer Experience
- Customer Journey Mapping
- Customer Service
- Customer Service Management
- Employee Engagement
- English
- Green Belt
- Interpersonal Skill
- KPI Dashboards
- KPI Implementation
- Kaizen
- Leadership
- Lean Management
- Lean Operations
- Management
- Management Control
- Operations Management
- People Management
- Performance Management
- Process Excellence
- Process Improvement
- Project Management
- Sales Operations
- Service Design
- Stakeholder Engagement
- Team Motivation
- Teamwork
Raquel Serrano Summary
- Raquel Serrano, based in Amsterdam, NH, NL, is currently a Senior Manager CS Global Service Design and Process Excellence at Booking.com. Raquel Serrano brings experience from previous roles at Booking.com and Cygnific. Raquel Serrano holds a 1997 - 2000 Bachelors degree in Tourism Management and Development @ Universitat de Barcelona. With a robust skill set that includes Agile Methodologies, Airlines, Amadeus, B2B, Black belt Lean Six Sigma and more. Raquel Serrano has 3 emails on RocketReach.
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