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Raquel Serrano Location
Amsterdam, NH, NL
Raquel Serrano Work
Senior Manager CS Global Service Design and Process Excellence @ (August 2021 - Present)
Program Manager Global Operational Excellence @ (September 2020 - August 2021)
Global Senior Operational Excellence Specialist - KPI's, Performance and Processes @ (July 2016 - September 2020)
Senior Departmental Manager Business to Business @ (May 2013 - June 2016)
Operations Manager Fulfillment and Sales Support @ (March 2010 - April 2013)
Senior Supervisor Fulfillment and Sales Support @ (April 2008 - February 2010)
Supervisor E-Service desk @ (February 2007 - March 2008)
Supervisor KLM Customer Service Spain and Portugal @ (June 2006 - January 2007)
Mentor KLM Customer Service Spain and Portugal @ (December 2003 - May 2006)
(Senior) Customer Care Representative KLM Reservations Spain @ (October 2001 - November 2003)
Ground Crew Barcelona Airport @ Eurohandling (November 2000 - June 2001)
Raquel Serrano Education
Universitat de Barcelona
Bachelors degree (Tourism Management and Development)
1997-2000
Raquel Serrano Summary
Raquel Serrano, based in Amsterdam, NH, NL, is currently a Senior Manager CS Global Service Design and Process Excellence at Booking.com. Raquel Serrano brings experience from previous roles at Booking.com and Cygnific. Raquel Serrano holds a 1997 - 2000 Bachelors degree in Tourism Management and Development @ Universitat de Barcelona. Raquel Serrano has 3 emails on RocketReach.
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