Raquel Serrano Email

Senior Manager CS Global Service Design and Process Excellence @ Booking.com

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Raquel Serrano Location

Amsterdam, NH, NL

Raquel Serrano Work

2021 - now Senior Manager CS Global Service Design and Process Excellence @ Booking.com
2020 - 2021 Program Manager Global Operational Excellence @ Booking.com
2016 - 2020 Global Senior Operational Excellence Specialist - KPI's, Performance and Processes @ Booking.com

2013 - 2016 Senior Departmental Manager Business to Business @ Cygnific
2010 - 2013 Operations Manager Fulfillment and Sales Support @ Cygnific
2008 - 2010 Senior Supervisor Fulfillment and Sales Support @ Cygnific
2007 - 2008 Supervisor E-Service desk @ Cygnific
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2006 - 2007 Supervisor KLM Customer Service Spain and Portugal @ Cygnific
2003 - 2006 Mentor KLM Customer Service Spain and Portugal @ Cygnific
2001 - 2003 (Senior) Customer Care Representative KLM Reservations Spain @ Cygnific

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Raquel Serrano Education

Universitat de Barcelona
Bachelors degree (Tourism Management and Development)
1997 - 2000

Raquel Serrano Summary

Raquel Serrano, based in Amsterdam, NH, NL, is currently a Senior Manager CS Global Service Design and Process Excellence at Booking.com. Raquel Serrano brings experience from previous roles at Booking.com and Cygnific. Raquel Serrano holds a 1997 - 2000 Bachelors degree in Tourism Management and Development @ Universitat de Barcelona. Raquel Serrano has 2 emails on RocketReach.

Raquel Serrano Emails

Found 2 emails

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