Rapport - TeleBusiness Insight Information

Management consultants and software developers Does your organisation rely on people calling you to generate business – either directly or via outsourced call centre operations? Do you enjoy complete transparency of call and caller volumes, handling efficiencies and outcomes? Can you monitor the true cost per sale of your direct response media campaigns ... and take the appropriate actions based on this accurate insight? With Rapport’s solutions you can optimise your marketing and customer communications ROI – and improve operational efficiencies – based on accurate, objective response call data and the associated analysis, insight and consultancy. Even better, you can track and analyse individual callers responding to specific campaigns and identify detailed advertising cost per sale figures, without investing in complex CRM or other solutions. Year in year out, operations and marketing departments come under pressure to improve efficiency by even a few percentage points. They struggle to do so because the biggest opportunities simply cannot be identified using internal data and analysis techniques. Our novel methodologies have been helping blue chip clients strip inefficiency out of both operational and advertising budgets since 1996… consistently saving as much as 20% of costs in one or both of these areas.