Rapid Cyber Solutions, Inc. Information

Rapid Cyber Solutions (RCS) develops disruptive cloud-based contact center solutions that fundamentally improve the performance of agents and the customer experience. RCS has focused its decades of experience on helping agents collaborate with each other, accessing subject matter experts, and engaging with their customers. The company’s flagship product, Smart Team Communicator (STC), has been shown by RCS customers to: - Make substantial (up to 50%) improvements in agent time to proficiency. - Reduce average hold time of up to 10%. - Improve SME access time by up to 70% - Save millions of dollars with time to value in just a few months. The company also has subscription based IntelliIM app supported on IOS and Android devices for the users of Microsoft Lync, Microsoft Office Communicator (OCS), and Google Talk. A next generation security product will be released later this year.