Raphaela Marcela Email
Head of Customer Experience @ Yuni Digital
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Raphaela Marcela Location
- State of São Paulo, Brazil
Raphaela Marcela Work
- Head of Customer Experience @ (October 2024 - Present)
- Head of Customer Experience | Customer Success @ (June 2021 - October 2024)
- Manager of Experience and Customer Success @ (July 2020 - June 2021)
- Executivo de Soluções de Negócios Senior - Setor Público @ TOTVS (March 2018 - July 2020)
- Manager of Customer Success @ TOTVS (June 2016 - February 2018)
- Líder de Documentação de Software @ TOTVS (January 2015 - June 2016)
- Lider de Qualidade de Software @ TOTVS (February 2013 - January 2015)
- Analista de Documentação Junior @ TOTVS (August 2009 - February 2013)
- Auxiliar de escritório @ Transportadora Maroni (September 2009 - December 2009)
Raphaela Marcela Education
- Fundação Getulio Vargas
Master of Business Administration - MBA (Gestão Comercial)
2018-2019 - Faculdades Metropolitanas Unidas
Pós Graduação Latu Sensu (Jornalismo Cultural)
2014-2015 - Senac São Paulo
Master of Business Administration - MBA (Gestão de Saúde)
2014-2015 - Faculdades Metropolitanas Unidas
Especialização (Gestão de Projetos)
2014-2014 - Centro Universitário FMU | FIAM-FAAM
Comunicação social - Jornalismo (Comunicação e Jornalismo)
2009-2013 - Cultura Inglesa
Advanced Course (Idiomas e Literaturas Estrangeiras)
- Converse School San Diego
Intercambio (Língua Inglesa)
Raphaela Marcela Summary
- Raphaela Marcela, based in State of São Paulo, Brazil, is currently a Head of Customer Experience at Yuni Digital. Raphaela Marcela brings experience from previous roles at Unio Digital, Saúde iD and TOTVS. Raphaela Marcela holds a 2018 - 2019 Master of Business Administration - MBA in Gestão Comercial @ Fundação Getulio Vargas.
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