Assistant Customer Service Manager @ (January 2019 - February 2022)
Optimum Store Assistant Manager @ Altice USA (formerly known as Cablevision) (June 2008 - August 2018)
Customer Relations Coordinator Team Leader @ (June 2006 - June 2008)
Shared Services Customer Relations Coordinator II @ (December 2002 - June 2006)
Call Center Staffing Analyst @ (April 2001 - December 2002)
Customer Relations Coordinator Team Leader @ (June 1995 - April 2001)
Passenger Service and Ramp Agent @ Saeta International Airlines (November 1994 - December 1995)
Passenger Service Agent @ Dynair Inc. (November 1992 - December 1995)
Raphael Franco Education
Dowling College
Bachelor’s Degree (Bachelor Business Administration & Aviation)
1991-1996
Raphael Franco Skills
Customer Experience
Management
Customer Satisfaction
Telecommunications
Customer Service
Raphael Franco Summary
Raphael Franco, based in Yonkers, NY, US, is currently a Accounts Payable Analyst at Chief Fire Prevention. Raphael Franco brings experience from previous roles at Robison, Altice USA (formerly known as Cablevision) and Cablevision. Raphael Franco holds a 1991 - 1996 Bachelor’s Degree in Bachelor Business Administration & Aviation @ Dowling College. With a robust skill set that includes Customer Experience, Management, Customer Satisfaction, Telecommunications, Customer Service and more. Raphael Franco has 2 emails and 1 mobile phone numbers on RocketReach.
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