Raphael Bakinson Email
IT Support Engineer @ Techlogic IT Services
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Raphael Bakinson Location
- London, England, GB
Raphael Bakinson Work
- IT Support Engineer @ (January 2024 - Present)
- Second Line Support Engineer @ (January 2024 - Present)
- Information Technology Support Technician @ (July 2023 - January 2024)
Raphael Bakinson Education
- ESFAM UNIVERSITY
Bachelor of Technology - BTech (Computer Science)
2019-2023 - AML Bénin
Bachelor of Science (Computational Science)
Raphael Bakinson Skills
- 2nd Line IT Support
- Active Directory
- Apple Business Manager
- Application Configuration
- Application Deployment
- Application Monitoring
- Availability
- Cloud Applications
- Cloud Computing
- Cloud Computing IaaS
- Cloud Security
- Cloud Storage
- Conditional Access
- Core Training
- Customer Engagement
- Customer Experience
- Customer Onboarding
- Customer Retention
- Customer Service
- Database Systems
- Desktop Deployment
- Domain Name System (DNS)
- Dynamic Host Configuration Protocol (DHCP)
- End User Training
- Endpoint Security
- Engineering Change Management
- FMA
- Google Workspace
- Guiding Principles for Decision Making
- Help Desk Support
- Hybrid Cloud
- IT Documentation
- IT Service Delivery
- IT Service Management
- ITIL Certified
- ITIL Practices
- LastPass
- Microsoft 365
- Microsoft 365 Security
- Microsoft Azure
- Microsoft Defender
- Microsoft Endpoint Configuration Manager
- Microsoft Entra ID
- Microsoft Exchange
- Microsoft Identity Manager
- Microsoft Intune
- Microsoft Office
- Microsoft OneDrive
- Microsoft Teams
- Mobile Device Management
- Multi-Tenant Management
- Network Deployment
- Network Infrastructure
- Network Troubleshooting
- Networking
- Office 365
- Operating Systems
- Patch Management
- Policies & Procedures
- PowerShell for Office Online Server
- Powershell
- Presentations
- Regulatory Audits
- Root Cause Analysis
- Server Administration
- Service Value System
- SharePoint
- Shell Scripting
- Software Deployment
- Support Services Management
- System Administration
- System Deployment
- Technology Enabled Business Transformation
- Tenant Retention
- Ticketing Systems
- Virtual Private Network (VPN)
- Windows
- Windows Server
- cloud
Raphael Bakinson Summary
- Raphael Bakinson, based in London, England, GB, is currently a IT Support Engineer at Techlogic IT Services. Raphael Bakinson brings experience from previous roles at Techlogic IT Services and Global North London Business School. Raphael Bakinson holds a 2019 - 2023 Bachelor of Technology - BTech in Computer Science @ ESFAM UNIVERSITY. With a robust skill set that includes 2nd Line IT Support, Active Directory, Apple Business Manager, Application Configuration, Application Deployment and more.
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