Rany Dagher Email
Manager | Call Center and Digital channels | OMT Lebanon @ OMT - Online Money Transfer
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Rany Dagher Location
- Beirut, Beirut Governorate, LB
Rany Dagher Work
- Manager | Call Center and Digital channels | OMT Lebanon @ (September 2023 - Present)
- Regional E-commerce Customer Experience team leader @ (June 2021 - September 2023)
- Digital contact center manager @ Alfa Telecommunications (May 2016 - June 2021)
- Social media representative @ Alfa Telecommunications (February 2013 - May 2016)
- Data support CSR @ Alfa Telecommunications (January 2012 - February 2013)
- Customer Service Representative @ Alfa Telecommunications (May 2010 - January 2012)
Rany Dagher Education
- Sagesse University
Bachelor degree (Management Information Systems)
2009-2014
Rany Dagher Skills
- Analysis
- Attention to Detail
- Call Center Development
- Call Centers
- Client Requirements
- Coaching
- Communication
- Communication Training
- Complaint Management
- Conflict Resolution
- Customer Engagement
- Customer Experience
- Customer Interaction
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Success
- Data Analysis
- Employee Benefits
- Gamification
- HTML
- Industry standards
- Key Metrics
- Leadership
- Leadership Communication
- Management
- Microsoft Office
- Microsoft Outlook
- Mobile Devices
- Negotiation
- Networking
- Operations
- Performance Motivation
- Presentations
- Problem Solving
- Reporting & Analysis
- SOP Development
- Salesforce.com
- Service Levels
- Service-Level Agreements (SLA)
- Strategic Planning
- Strategic Thinking
- Supervisory Skills
- Team Leadership
- Team Management
- Team Performance
- Teamwork
- Telecommunications
- Troubleshooting
- Windows
- Workforce Management
- Zendesk Customer Service Software
- Advertising
- Marketing
- Research
Rany Dagher Summary
- Rany Dagher, based in Beirut, Beirut Governorate, LB, is currently a Manager | Call Center and Digital channels | OMT Lebanon at OMT - Online Money Transfer. Rany Dagher brings experience from previous roles at Azadea Group and Alfa Telecommunications. Rany Dagher holds a 2009 - 2014 Bachelor degree in Management Information Systems @ Sagesse University. With a robust skill set that includes Analysis, Attention to Detail, Call Center Development, Call Centers, Client Requirements and more. Rany Dagher has 1 emails on RocketReach.
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