2016 -2017 Call center deputy manager @ Roshdy Pharmacies
2015 -2016 Call Center Supervisor @
2014 -2015 Team leader @
2012 -2014 Pharmacist and Call Center Representative @
2009 -2012 Community Pharmacist @
2008 -2009 Tendering planner @ Hospicare for Medical supplies
Rania Akef Education
Helwan University Cairo
Bachelor of Pharmacy (B.Pharm.) (Pharmaceutical Sciences)
2003-2008
Rania Akef Skills
Online Retail
E-Commerce
Online Merchandising
Reporting & Analysis
Technical Support
Data Maintenance
Business Data Management
Problem Analysis
Software Development
Business Development
Product Development
Leadership Development
E-Learning
Adult Learning Methodologies
Business Analysis
Auditing
Data Analysis
Management
Project Implementation
Microsoft Office
Customer Relationship Management (CRM)
Analytical Skills
Performance Management
New Hire Orientations
Quality Auditing
Service-Level Agreements (SLA)
Standard Operating Procedure (SOP)
SAP Materials Management (SAP MM)
Customer Service
Leadership
Teamwork
Team Building
Time Management
Coaching
Problem Solving
Data Structures
SAP Implementation
SAP CRM
Standards Compliance
KPI Implementation
Rania Akef Summary
Rania Akef, based in Cairo, Cairo Governorate, EG, is currently a Operations Excellence Senior Manager at El Ezaby Pharmacy. Rania Akef brings experience from previous roles at Misr Pharmacies. Rania Akef holds a 2003 - 2008 Bachelor of Pharmacy (B.Pharm.) in Pharmaceutical Sciences @ Helwan University Cairo. With a robust skill set that includes Online Retail, E-Commerce, Online Merchandising, Reporting & Analysis, Technical Support and more. Rania Akef has 1 emails on RocketReach.
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