Randy Rollins Email & Phone Number
Manager of Contact Center @ Citizens Energy Group
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Randy Rollins Location
- Indianapolis, IN, US
Randy Rollins Work
- Manager of Contact Center @ (April 2021 - Present)
- Customer Billing Services Manager @ (January 2018 - April 2021)
- Manager of Contact Center @ (November 2012 - January 2018)
- Contact Center Supervisor @ (January 1996 - November 2012)
- Customer Relations Team Leader @ (November 1994 - January 1996)
- Assistant Manager @ RTM Arby's (January 1994 - January 1994)
Randy Rollins Education
- University of Indianapolis - School of Business
MBA (Finance)
2008-2012 - University of Evansville
BS (Marketing)
1988-1992
Randy Rollins Skills
- Process Improvement
- Customer Service
- Leadership
- Management
- Change Management
- Call Centers
- Contact Centers
- Customer Experience
- Project Management
- Team Building
- Troubleshooting
- Business Analysis
- Strategic Planning
- Call Center
- Vendor Management
- Program Management
- Budgets
- Account Management
- Operations Management
- Cross-functional Team Leadership
- Performance Management
- Training
- Project Planning
- Business Process Improvement
- CRM
- Software Documentation
- Quality Assurance
- Risk Management
- Professional Services
- Call Center Development
- Analysis
- Telephony
- Team Leadership
- Strategy
- Budgeting
- Lean Six Sigma
- Six Sigma Green Belt
- Lean & Six Sigma Advanced Yellow Belt
- Cross Functional Team
- Business Process
- Cross Functional Team Leadership
- Public Relations
- Research
Randy Rollins Summary
- Randy Rollins, based in Indianapolis, IN, US, is currently a Manager of Contact Center at Citizens Energy Group. Randy Rollins brings experience from previous roles at Citizens Energy Group. Randy Rollins holds a 2008 - 2012 MBA in Finance @ University of Indianapolis - School of Business. With a robust skill set that includes Process Improvement, Customer Service, Leadership, Management, Change Management and more. Randy Rollins has 2 emails and 1 mobile phone numbers on RocketReach.
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