2020 -2021 Manager, General Services: IT Support @
2015 -2020 IT Operations Manager @
2010 -2014 Service Operations Support Manager @ Digitel Mobile Inc
2006 -2009 Information Technology Manager @ Transcosmos Logicall Inc.
2005 -2006 General Manager @ Voislink Corporation
2003 -2005 General Support Services Manager @ Pythos Technology Philippines Inc.
1996 -2003 Operations Support Services Manager @ Pycon Technology Philippines Inc.
Randy Prado Education
Ateneo Graduate School of Business
MBA
2010-2015
AMA Computer College
B.S. (Computer Engineering)
1991-1994
Aquinas School
High School (High School)
1986-1990
Randy Prado Skills
Team Management
ITIL
IT Operations Management
People Management
IT Management
IT Service Management
Project Management
Call Centers
Technical Support
Outsourcing
Vendor Management
Troubleshooting
Business Analysis
Call Center
Data Center
Program Management
Disaster Recovery
Service-Level Agreements (SLA)
Problem Management
Incident Management
Telecommunications
Management
Customer Service
Process Improvement
Service Operations
ITIL Certified
IT Operations
Randy Prado Summary
Randy Prado, based in Valenzuela, NCR, PH, is currently a Global IT Operations Manager at IDEMIA. Randy Prado brings experience from previous roles at DITO Telecommunity Corporation, Home Credit Philippines and Digitel Mobile Inc. Randy Prado holds a 2010 - 2015 MBA @ Ateneo Graduate School of Business. With a robust skill set that includes Team Management, ITIL, IT Operations Management, People Management, IT Management and more. Randy Prado has 2 emails on RocketReach.
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