Customer Service Manager @ Thryv Holdings (May 2010 - March 2024)
Customer Service Manager @ (May 2010 - November 2023)
Vendor Manager III @ Sprint (March 2006 - March 2009)
Manager, Vendor Operations @ Sprint (January 1989 - January 2009)
PARTNER MANAGEMENT CONSULTANT @ (January 2004 - January 2006)
Randy Nichols Education
Baker University
Ottawa University
BACHELOR OF ARTS COURSEWORK
Randy Nichols Skills
Business Process Improvement
Business Process Mapping
Call Center
Call Centers
Consultative Selling
Contract Management
Corporate Communications
Creative Problem Solving
Customer Experience
Customer Satisfaction
Customer Satisfaction (CSAT)
Customer Service
Customer Service Management
Customer Support
Decision-Making
Direct Sales
Internal Communications
Management
Outsourcing
Presentation Skills
Process Improvement
Process Mapping
Project Management
Public Speaking
Reasoning Skills
Recruiting
Sales
Sales Operations
Sales Process
Salesforce Lightning
Salesforce Marketing Cloud
Salesforce.com Implementation
Selling
Social Media
Software as a Service (SaaS)
Strategy
Support Management
Team Management
Technical Support
Training
Vendor Management
Workshop Facilitation
Written Communication
Leadership
Microsoft Office
Microsoft Excel
Marketing Strategy
Csg
Consulting
Workforce
Market
Workforce Development
Channel
IBM
Concept Development
Vendors
Cold Calling
Ldd
Market Research
Revisions
Motors
Performance Metrics
Finance
Convert
Executive Positions
Multiple Sites
Contact Centers
Customer Management
Temporary Placement
Dispute Resolution
Direct Mail
At&T
Kansas City
Florida
Issue Resolution
Revenue
Design
PC
Human Capital
Airlines
Continuous Improvement
Key Performance Indicators
Hiring
Resolve
Publications
Accounting
Human Resources
Execution
Layout
Publishing
Workforce Management
Client Requirements
Google
Budgeting
Puerto Rico
Sales Process Development
Local Search
Scheduling
Product Development
Research
Communication Training
Reporting
Stakeholders
Campaigns
Written
Print
Kansas
Concepts
Partner Management
Yahoo
Polish
Virginia
Exempt
Analysis Tools
Client Services
Communication
Long Distance
Advertising
Quality Assurance
Sales Management
Operations
Marketing
Project Planning
Project
Distribution Center Operations
Contractual Agreements
Directories
Teleservices
Overland
Presentations
Brand Loyalty
Responsibility
Internal Audit
Banners
Policies and Procedures
International
Art
Russian
Sprint
Advocates
Credentials
Product Training
Financial Services
S&P
Relationship Building
Canada
Special Projects
Invoicing
SEM
Budgets
Inbound Marketing
Television
Coordinated
Randy Nichols Summary
Randy Nichols, based in Olathe, KS, US, is currently a Care Manager at DexYP. Randy Nichols brings experience from previous roles at YP Local Search Media and Advertising, Thryv Holdings and Thryv. Randy Nichols holds a Baker University. With a robust skill set that includes Business Process Improvement, Business Process Mapping, Call Center, Call Centers, Consultative Selling and more. Randy Nichols has 1 emails and 1 mobile phone numbers on RocketReach.
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