Sr. ITSM Analyst Incident, Change and Problem Mgmt @ (April 2015 - June 2023)
Sr. Service Level Analyst @ (August 2011 - March 2015)
Principle ITIL Consultant @ (January 2011 - July 2011)
Technical Analyst @ (March 2011 - June 2011)
ECM Proposal and Client Services Manager @ FusionStorm, Inc. (October 2010 - January 2011)
ECM Bid and Client Services Manager @ (November 2009 - October 2010)
Bid and Client Services Manager @ (January 2006 - January 2010)
Owner and President @ Bluestone IT, Inc. (February 2003 - December 2005)
Help Desk Manager @ Caspian Consulting Group (October 1999 - October 2002)
Director of Operations (Interim) @ Caspian Consulting Group (July 2001 - October 2001)
Sr. Help Desk Supervisor @ (January 1997 - January 1999)
Operations Night Shift Manager @ Fiserv Inc. (January 1981 - January 1997)
Operations Supervisor @ Fiserv EFT (January 1981 - January 1997)
Randy Linden Education
University of Phoenix
Master of Business Administration - MBA (Business Administration and Management, General)
2003
University of Phoenix
MBA (Business / Marketing)
1997-2002
Randy Linden Skills
Leadership
Team Building
Information Technology
Customer Relations
Planning
Release Management
SDLC
Service Desk
ITIL
Account Management
Troubleshooting
Incident Management
Configuration Management
Business Analysis
Vendor Management
Mentoring
Team Leadership
Process Improvement
Visio
IT Operations
Program Management
Professional Services
Proposal Writing
Business Process
Change Management
Editing
Disaster Recovery
Customer Service
Sla
Project Planning
Service Management
Business Process Improvement
Management
Business Management
Documentation
Project Management
Coaching
Problem Solving
Service Delivery
IT Service Management
Randy Linden Summary
Randy Linden, based in Cave Creek, AZ, US, is currently a Problem Manager at TEKsystems. Randy Linden brings experience from previous roles at Western Alliance Bank, Blue Cross Blue Shield of Arizona, Bcbsaz and Health Net. Randy Linden holds a Master of Business Administration - MBA in Business Administration and Management, General @ University of Phoenix. With a robust skill set that includes Leadership, Team Building, Information Technology, Customer Relations, Planning and more. Randy Linden has 4 emails and 1 mobile phone numbers on RocketReach.
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