Randy Johns Email & Phone Number
Global Head and VP Customer Success and Support @ ExtraHop
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Randy Johns Location
- United States
Randy Johns Work
- 2023 - now Global Head and VP Customer Success and Support @
- 2025 - now Salesforce Service Cloud Product Advisory Council @
- 2021 - 2023 SVP Global Customer Care @
- 2019 - 2021 Vice President Global Customer Care @
- 2016 - 2019 SVP Customer Operations @
- 2010 - 2016 Group Vice President and GM @
- 2000 - 2010 Senior Vice President Operations @
Randy Johns Education
- Michigan State University
Master's Certificate (Human Resources Management)
- Hyles-Anderson College
Bachelor of Science (B.S.) (Education Administration)
Randy Johns Skills
- Outsourcing
- Vendor Management
- Offshoring
- Recruiting
- BPO
- Performance Management
- Strategic Planning
- P&L Management
- Process Improvement
- Account Management
- Customer Acquisition
- Leadership
- Insurance
- Customer Retention
- Customer Experience
- Business Development
- Employee Engagement
- Program Management
- Customer Satisfaction
- Corporate Real Estate
- Operations Management
- Management
- Call Centers
- Training
- P&L Management
- Sales
- Telecommunications
- Call Center
- Marketing
- Negotiation
- Executive Management
- Strategy
- Business Process Improvement
- Customer Service
- Coaching
- Telemarketing
- CRM
- Sales Operations
- Call Center Development
- Team Leadership
- Staff Development
- Team Management
- Cross-functional Team Leadership
- New Business Development
- Contact Centers
- Integration
- Contract Negotiation
- Business Strategy
- Relationship Management
- Team Building
- Data Analysis
- Retail Energy
- Cross Functional Team
- Software
- Business Process
- Crossfunctional Team Leadership
- Cross Functional Team Leadership
- Human Resources
- Services
- Microsoft Excel
- Young Professionals
- Energy
- Customer Relationship Management Crm
- Operations
- SAN
- Client Services
- Consulting
- Product Management
- Financial Services
- Healthcare
- Sales Management
- Scalability
- Software as a Service
- Omni Channel Crm
- Empathy
- Robotic Process Automation
- Agile Leadership
- Global Talent Acquisition
- M&a Integrations
- Technology
- International Management
- Global Contact Centers
- Board of Directors
- Customer Relationship Management
Randy Johns Summary
- Randy Johns, based in United States, is currently a Global Head and VP Customer Success and Support at ExtraHop. Randy Johns brings experience from previous roles at Salesforce, Alvaria, Inc., Plex Systems, Inc. and RealPage, Inc.. Randy Johns holds a Master's Certificate in Human Resources Management @ Michigan State University. With a robust skill set that includes Outsourcing, Vendor Management, Offshoring, Recruiting, BPO and more. Randy Johns has 3 emails and 1 mobile phone numbers on RocketReach.
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