Randy Johns Email & Phone Number
Global Head and VP Customer Success and Support @ ExtraHop
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Randy Johns Location
- United States
Randy Johns Work
- Global Head and VP Customer Success and Support @ (April 2023 - Present)
- Salesforce Service Cloud Product Advisory Council @ (January 2025 - Present)
- SVP Global Customer Care @ (September 2021 - March 2023)
- Vice President Global Customer Care @ (January 2019 - September 2021)
- SVP Customer Operations @ (September 2016 - September 2019)
- Group Vice President and GM @ (January 2010 - January 2016)
- Senior Vice President Operations @ (January 2000 - January 2010)
Randy Johns Education
- Michigan State University
Master's Certificate
- Hyles-Anderson College
Bachelor of Science (B.S.)
Randy Johns Skills
- Outsourcing
- Vendor Management
- Offshoring
- Recruiting
- BPO
- Performance Management
- Strategic Planning
- P&L Management
- Process Improvement
- Account Management
- Customer Acquisition
- Leadership
- Insurance
- Customer Retention
- Customer Experience
- Business Development
- Employee Engagement
- Program Management
- Customer Satisfaction
- Corporate Real Estate
- Agile Leadership
- Board of Directors
- Call Center Development
- Client Services
- Coaching
- Consulting
- Contract Negotiation
- Cross-functional Team Leadership
- Customer Service
- Customer Success
- Data Analysis
- Digital Transformation
- Empathy
- Executive Management
- Financial Services
- Global Contact Centers
- Global Talent Acquisition
- Healthcare
- International Management
- M&A Integrations
- New Business Development
- Omni Channel CRM
- P&L Management
- Product Management
- Professional Services
- Relationship Management
- Renewals
- Robotic Process Automation (RPA)
- Sales Management
- Scalability
- Software as a Service (SaaS)
- Staff Development
- Team Building
- Training
- Operations Management
- Management
- Call Centers
- Sales
- Telecommunications
- Call Center
- Marketing
- Negotiation
- Strategy
- Business Process Improvement
- Telemarketing
- CRM
- Sales Operations
- Team Leadership
- Team Management
- Contact Centers
- Integration
- Business Strategy
- Retail Energy
- Cross Functional Team
- Software
- Business Process
- Crossfunctional Team Leadership
- Cross Functional Team Leadership
- Human Resources
- Services
- Microsoft Excel
- Young Professionals
- Energy
- Customer Relationship Management Crm
- Operations
- SAN
- Software as a Service
- Robotic Process Automation
- Technology
- Customer Relationship Management
Randy Johns Summary
- Randy Johns, based in United States, is currently a Global Head and VP Customer Success and Support at ExtraHop. Randy Johns brings experience from previous roles at Salesforce, Alvaria CX, Plex, by Rockwell Automation and RealPage, Inc.. Randy Johns holds a Master's Certificate @ Michigan State University. With a robust skill set that includes Outsourcing, Vendor Management, Offshoring, Recruiting, BPO and more. Randy Johns has 1 emails and 1 mobile phone numbers on RocketReach.
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